Apprenticeship Customer and Reception Support

2 weeks ago


Plymouth, United Kingdom The Focus Training Group Full time

**Customer and Reception Support Apprenticeship Student Choice Plymouth**

This is an excellent opportunity to start your career within the property lettings sector as a Customer Service and Support Apprentice. Working in the student lettings office you will be assisting with all aspects of the student lettings sector and working directly with customer enquiries

Wages explained
Working week
Monday - Friday, 9am - 5.30pm (1 hour unpaid lunchbreak). There will be requirement to work Saturdays (1 - 2 Saturdays per month). Working times will be confirmed at interview. Total hours per week: 37.5

Apprenticeship level
Intermediate
Level 2 (GCSE)

**What will the apprentice be doing?**
Manning the front desk when required and ensuring every customer is greeted in a friendly, positive and enthusiastic manner.
Data inputting to our digital systems.
Creating tenancy agreements.
Ensuring all enquiries are dealt with swiftly or passed to the correct department.
Providing marketing/social media support for advertising properties to prospective applicants.
Processing of client and business information.
Supporting any other business tasks as necessary.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
Full Customer Service Practitioner qualification - Level 2
On the job training to support role development
Off the job training to support qualification requirements
Employer to allocate dedicated training time for Off the job training requirements
Functional Skills support - (maths/English) - if required

**What is the expected career progression after this apprenticeship?**

**Requirements and prospects**
**Desired skills and personal qualities**
Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Multi-tasking skills, Trustworthy, Willingness to learn

**Qualifications**
GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

**Things to consider**
Part of qualification will require regular College attendance (one full day every two weeks) to support qualification requirements. College is based near Marsh Mills, Plymouth.

**About the employer**
Student Choice Plymouth were established in 2013 and have grown rapidly to become one of the city's market leaders when it comes to student accommodation and have experience in all aspects of the property market from buying and development to letting and selling.

Employer
Student Choice Plymouth
60 NORTH ROAD EAST, PLYMOUTH, PL4 6AL

**Training provider**

FOCUS TRAINING (SW) LIMITED

**Job Types**: Full-time, Apprenticeship

**Salary**: £10,296.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Plymouth: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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