Apex Support Sme

2 weeks ago


London, United Kingdom Gibbs Hybrid Full time

**You must have an ACTIVE UK SC Clearance to be considered for this vacancy**

Job Title: Apex Support SME (SC Cleared)
Day rate: £650-£700 (inside)
Location: You must be UK based to be considered with an active SC - Fully remote
Duration: 6-12 months initial contract

Key Responsibilities:

- Implement security and infrastructure maintenance best practices, ensuring adherence to agreed SLAs and KPIs.
- Assist with new feature rollouts, maintain design and operational documentation, and provide knowledge transfer/upskilling to existing support functions.

Key Skills for Success:

- Ability to challenge existing ways of working and propose improvements to enhance service experience.
- Good knowledge of Oracle APEX (Application Express), APM, and various programming languages.
- Working knowledge of database management, Windows/Solaris/UNIX environments, and Azure Cloud services (IaaS, PaaS, SaaS).
- Familiarity with availability and performance management, incident and change management processes.
- Active SC clearance is essential due to the nature of the client’s work.

Key Performance Indicators:

- Reduction in incident ticket volumes.
- Application uptime/availability metrics.


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