Reservations Coordinator

3 weeks ago

Christchurch, United Kingdom Harbour House - Head Office Full time

We are on the look out for friendly, outgoing and dedicated people to join the Central Reservations team, who pride themselves on delivering excellent customer service, and exceeding customer expectations.

**Who we are...**

Harbour Hotels is one of the UK's leading lifestyle hotel groups. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.Based in Purewell, Christchurch, Harbour House is the central support office to the venues and includes departments such as Central Reservations, Revenue, Finance, Marketing, People and the Executive Team.

**About the Role...**

Based at Harbour House, Head Office of Harbour Hotels Christchurch, the role will involve taking and managing both bedroom and restaurant reservations for all 14 hotels within the group in a fast paced environment, where attention to detail is key.We are the heart of the central operations, managing a high volume of communication to support all of our properties, open 7 days per week.- Full time - 40 hours per week
- Shifts - 5 out of 7 days (to include weekends)
- Starting salary of £23,000, increasing to £26,000 upon successful completion of probationary period

**Skills & attributes...**
- Excellent and confident telephone manner
- Good verbal and written skills, providing a friendly yet professional tone
- Computer literate with experience using Microsoft Office
- Experience in the customer service industry, having a natural flair and passion for sales
- Previous hotel reservation or call centre experience desirable but not essential as full training will be given

**What's in it for you...**
- Excellent progression opportunities within an ever growing group
- Competitive salary
- On the job training and development
- Discounts across the Harbour Hotels Group
- Employee Assistance Program
- Group Life CoverINDHOTEL

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