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'''Duties'''
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries, providing excellent customer service
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Handle cash transactions and maintain accurate records of all transactions
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Provide information about hotel amenities, services, and local attractions
- Help to deliver breakfast services in the morning.
'''Skills'''
- Bilingual: Ability to communicate effectively in multiple languages is a plus
- Phone etiquette: Excellent phone manners and ability to handle calls professionally
- Multilingual: Proficiency in multiple languages is highly desirable
- Guest services: Strong customer service skills with a focus on guest satisfaction
- Hospitality: Knowledge of hotel operations and ability to provide a welcoming atmosphere
- Hotel software: Familiarity with hotel management software for check-ins, reservations, etc.
**Job Types**: Full-time, Part-time
**Salary**: £9.50-£11.00 per hour
Expected hours: No more than 40 per week
**Benefits**:
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Reference ID: LBRec2024
