Tenancy Officer

5 months ago

Bristol, United Kingdom Brunelcare Full time

Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people?

**About the role**

As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also:

- Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants’ rights
- Maintain overall responsibility for all tenancy matters
- Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice
- To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.

**About you**
- Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice
- Excellent customer service and communication skills, both written and verbal
- Self-managing and target driven with strong organisational and interpersonal skills
- Valid UK Driving License and access to own transport/vehicle.

**Job Benefits**
- Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years’ service (pro-rata)
- Buy & Sell Holiday Scheme
- Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
- 45p mileage allowance (per mile)
- Free enhanced DBS Check
- Blue Light Card discount service, offering online and high street discounts
- Cycle to Work Scheme
- Company Sick Pay
- Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
- £200 refer a friend bonus

**About Us**

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

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