Tenancy Officer
6 months ago
Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people?
**About the role**
As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also:
- Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants’ rights
- Maintain overall responsibility for all tenancy matters
- Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice
- To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.
**About you**
- Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice
- Excellent customer service and communication skills, both written and verbal
- Self-managing and target driven with strong organisational and interpersonal skills
- Valid UK Driving License and access to own transport/vehicle.
**Job Benefits**
- Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years’ service (pro-rata)
- Buy & Sell Holiday Scheme
- Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
- 45p mileage allowance (per mile)
- Free enhanced DBS Check
- Blue Light Card discount service, offering online and high street discounts
- Cycle to Work Scheme
- Company Sick Pay
- Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
- £200 refer a friend bonus
**About Us**
Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.
Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.
Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.
The extensive range of our services means that people can stay with us however their needs may change.
We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.
As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.
-
Tenancy Officer
6 months ago
Bristol, United Kingdom Brunelcare Full timeDo you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people? **About the role** As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also: - Provide...
-
Tenancy Officer
6 months ago
Bristol, United Kingdom Alliance Homes Group Full time**Fixed Term Contract - 9 Months** **37 Hours per week** **About the role**: We have an exciting opportunity for an experienced housing professional to join our team and build strong relationships with our customers and deliver a full range of support, focusing on their needs from the very start of their tenancy with us. Ensuring every new customer is...
-
Tenancy Sustainment Officer X 3
6 months ago
Bristol, United Kingdom Bristol City Council Full time**Full Time, Permanent x 3** This is a fantastic opportunity to join Bristol City Council’s Tenancy Management service as a Tenancy Sustainment Officer, helping residents who need extra support to sustain a tenancy access appropriate support services, actively building relationships with support providers and identifying innovative opportunities for...
-
Tenancy Management Specialist
7 days ago
Bristol, Bristol, United Kingdom Caridon Property Services Full timeHousing Officer PositionWe are looking for a motivated and results-driven individual to fill the Housing Officer position at Caridon Group. The successful candidate will be responsible for managing tenancies, dealing with challenging situations, and maintaining good relationships with partner organizations and agents. If you possess essential skills such as...
-
Customer Experience Officer
3 weeks ago
Bristol, Bristol, United Kingdom undisclosed Full timeCustomer Experience OfficerWe are seeking an experienced Customer Experience Officer to join our team. The successful candidate will be responsible for delivering exceptional customer service, managing customer relationships, and ensuring compliance with tenancy agreements.About the Role:Deliver high-quality customer service and support, handling customer...
-
Housing Officer
6 months ago
Bristol, United Kingdom Bristol City Council Full time**1 x Full Time. Permanent.** **1 x Full Time. Fixed Term Contract (12 months)** This is an exciting opportunity for a housing officer to join the Tenancy Management team at Bristol City Council. You will be managing a patch in Bristol supporting residents to maintain their tenancies, effectively dealing with cases of antisocial behaviour and breaches of...
-
Housing Officer
6 months ago
Bristol, United Kingdom Bristol City Council Full time**Full Time, Fixed Term for 6 months.** This is an exciting opportunity for a housing officer to join the Tenancy Management team at Bristol City Council. You will be managing a patch in Bristol supporting residents to maintain their tenancies, effectively dealing with cases of antisocial behaviour and breaches of tenancy and helping to ensure estates are...
-
Housing Officer
4 weeks ago
Bristol, United Kingdom LiveWest Full timeAre you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one...
-
Housing Officer
2 weeks ago
Bristol, United Kingdom LiveWest Full timeAre you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one...
-
Housing Officer
2 weeks ago
Bristol, United Kingdom LiveWest Full timeAre you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one...
-
Housing Officer
6 months ago
Bristol, United Kingdom Bristol City Council Full time**Full Time, Fixed Term for 12 months (maternity cover)** This is an exciting opportunity for a housing officer to join the Tenancy Management team at Bristol City Council. You will be managing a patch in Bristol supporting residents to maintain their tenancies, effectively dealing with cases of antisocial behaviour and breaches of tenancy and helping to...
-
Hybrid Officer
4 weeks ago
Bristol, United Kingdom Webrecruit Full timeIncome Officer Bristol (with hybrid working) Our client is a social enterprise with a clear vision - to empower refugees and migrants in the UK to lead self-sufficient and ambitious lives. They are now looking for an Income Officer to join them on a full-time, permanent basis, working 37.25 days annual leave, plus bank holidays - Pension - Flexible...
-
Housing Property Officer
3 weeks ago
Bristol, Bristol, United Kingdom LiveWest Full timeRole OverviewHousing Officers play a vital role in maintaining safe, welcoming environments and fostering strong community ties. As a Housing Officer at LiveWest, you will be responsible for delivering front-line customer service, responding to tenancy enquiries, managing community standards, and addressing tenancy breaches.About the RoleThe successful...
-
Housing Officer
2 weeks ago
Bristol, United Kingdom Caridon Group Full timeHousing Officer ROLE : Managing a designated patch of properties within apartment blocks.Working with residents who have varying housing needs, to sustain their tenancy.Contributing to Caridon making a difference in housing, by creating a positive environment for customers to enjoy their homes.REPORTS TO: Regional Manager WORKING HOURS: 40 hours per week...
-
Income Officer
2 weeks ago
Bristol, United Kingdom Webrecruit Full timeIncome Officer Bristol (with hybrid working) About the Organisation Our client is a social enterprise with a clear vision - to empower refugees and migrants in the UK to lead self-sufficient and ambitious lives.They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration...
-
Housing Officer
2 weeks ago
Bristol, United Kingdom Livewest Full timeAre you passionate about making a positive impact in our communities?Are you a customer focused, dynamic individual looking for the next step in your housing career?Do you have, or are you willing to work towards CIH Level 4?If so, this is the opportunity for you!As a Housing Officer, you will be the primary relationship manager for our customers in one of...
-
Housing Officer
2 weeks ago
Bristol, United Kingdom Livewest Full timeAre you passionate about making a positive impact in our communities?Are you a customer focused, dynamic individual looking for the next step in your housing career?Do you have, or are you willing to work towards CIH Level 4?If so, this is the opportunity for you!As a Housing Officer, you will be the primary relationship manager for our customers in one of...
-
Housing Officer
1 month ago
Bristol, United Kingdom LiveWest Full timeAre you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one...
-
Housing Officer
7 days ago
Bristol, United Kingdom LiveWest Full timeAre you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one...
-
Housing Officer
1 month ago
Bristol, United Kingdom LiveWest Full timeAre you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you! As a Housing Officer, you will be the primary relationship manager for our customers in one...