Airside Lead Agent

3 weeks ago

Edinburgh, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Reporting to the Airside Duty Manager. This role will require the individual to carry out any Airside duties as documented in our Lead Agent job description. To assist the Airside Duty Manager in the day-to-day Managing of the Airside team. You will be responsible for allocating resources to fulfil our service standards for our Customer Airlines. You will ensure that our ground handling is delivered safely, on time and consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class” product to our Airline Customers.

**Main accountabilities include**:

- To consistently deliver the highest possible level of customer service at all
- Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
- To be pro-active in all areas by forward planning and taking responsibility for the job in
- Your responsibility will be to manage the Ramp team to carry out the normal ramp turnaround
- Ensuring housekeeping rules are adhered to in the Ramp and equipment is parked in the correct
- To ensure the safe and correct control of all resources on the
- To comply with all Airlines Ground Handling
- To actively give support, guidance and encouragement to your work
- Fully comply with the Health & Safety at Work Act 1974 when carrying out your duties, ensuring safety is never compromised.
- To follow all processes involved in Triple A
- To understand and operate all equipment effectively and correctly and in line with the relevant training
- Full compliance and implementation at all times of the following:

- Airline Handling Manuals
- Airports Disruption Management Policy
- Customer Service Promise
- Communications Promise
- Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company's Health & Safety Policy.
- To process in a professional and confident way any questions, queries or grievances
- Any other reasonable duty as

**Safety, Security and Compliance**:
All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety
- Attend training courses as may be arranged by the
- Engage with MORSE and follow our code principles.

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