Technical Support Administrator

6 months ago


Preston, United Kingdom E Collinson & Co Limited Full time

**About us**

Collinson are a family run business with over 60 years experience designing and manufacturing steel storage solutions for the agricultural industry.

This is a great opportunity to work for the UK's largest silo manufacturer providing a vaierty of technical and administrational duties to support the FeedAlert Team.

Job Overview:
FeedAlert is a new and exciting technology for remotely monitoring material levels in bulk storage silos. With both hardware and software developed in house, this is a department at the cutting edge of agricultural technology.

We are seeking a Technical Support Admin Professional

As a Technical Support, you will be responsible for providing assistance to our customers and resolving technical issues they may encounter. This is a varied role working within a small team, an exciting opportunity to utilize your technical skills to help customers.

**Responsibilities**:

- Set up units for despatch and pre use testing
- Troubleshoot and resolve issues collaborating with IT support for more complex issues
- Document customer interactions and resolutions in the freshdesk system
- Produce sales and purchase orders and take customer payments
- Ensure customer satisfaction by providing excellent customer service
- Provide admin support to the FeedAlert Sales Team

**Skills**:

- Excellent communication skills, both verbal and written
- Experience within an IT support, administration or technical support role
- Proficient in troubleshooting and resolving issues
- Ability to provide exceptional customer service and maintain a positive attitude
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as collaborate with a team

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£29,000.00 per year

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Free flu jabs
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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