Pet Claims Assessor

6 months ago


London, United Kingdom Napo Full time

**Our mission***:
Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy

**About this role**:
As a **Pet Claims Assessor**, you will play a vital role in ensuring our customers receive top-notch support throughout their claims journey.

Your mission is to champion Napo's values, meet service and compliance standards, achieve operational targets, and, most importantly, put our customers first.

**Have 1-3 years of experience as a Pet Claims Assessor.**

Have a good understanding of veterinary anatomy, physiology and terminology.

Attention to detail is your superpower.

️ Are motivated by a commitment to delivering outstanding customer service.

Love tackling challenges head-on and finding solutions.

Can use your analytical skills to organise your workflow around key metrics like customer satisfaction and operational efficiency.

Understand the relevant pet insurance legal and regulatory policies and procedures.

️ You thrive in a fast-paced, dynamic environment.

**What you'll do**:
**Assess Pet Claims**: You will confidently handle all types of pet claims from notification to settlement.

️ **Promote our values**: You’ll live and breathe the Napo values within your team and whilst supporting our members.

**Ensure accurate documentation and record keeping.**

️ **Provide feedback**:to help improve customer experience and maximise accuracy and efficiency.

**Organise** your workflow around key metrics like customer satisfaction and operational efficiency.

‍ **Maintain compliance** with relevant legal and regulatory policies and procedures.

**What we offer**:
**Team Spirit**: Our team is like no other. We support each other, celebrate wins together, and learn from every experience

**Flexible, hybrid work environment**:(for now, we love to have people in the office two days per week - we have a friendly office in central London)

**Professional Growth**: This role is a fantastic opportunity to expand your skill set and progress in the world of pet claims assessment.

**Recognition**: We value your hard work and dedication. Outstanding performance doesn't go unnoticed at Napo.

**Pet-Loving Environment**: If you're a pet lover, you'll feel right at home here. We understand the importance of our furry friends

**Everyone is an owner at Napo**:You will receive stock options on day 1

️ **Generous** leave policy**:25 days annual holidays + bank holidays and your birthday as an extra holiday

**Budget for personal growth and training**

**Other benefits**:

- Pet insurance
- BUPA health insurance
- Pension scheme
- Unlimited GP video consultation

**Our values**:
**Be candid and authentic.**
- We bring our true selves to work - who we wholly are.
- We are transparent and are not afraid to share information with each other - good and bad news.

**Trust and care for each other.**
- We trust each other to do the right thing.
- We are not afraid to make mistakes, and we ask for help when we need it.
- We encourage each other; when people struggle, we help them.

**Do the right thing.**
- We are fair to our customers, and we care about the well-being of their pets.
- When facing difficult decisions, we put ethics above profits.
- We always act in the best interest of the company.

**We are all owners and optimise for impact.**
- We are always looking for the most impactful thing to work on.
- We take responsibility, and we’re problem solvers - hold yourself and others accountable.
- Nothing is somebody else’s problem; we are collaborative and always jump in to help where needed.


  • Pet Claims Assessor

    6 months ago


    London, United Kingdom Napo Full time

    **Our mission***: Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy! **About this role**: As a **Pet Claims Assessor**, you will play a vital role in ensuring our customers receive top-notch support throughout their claims journey. Your...


  • London, United Kingdom Napo Full time

    **About Napo**: Napo is a fast-growing Insurtech company committed to creating innovative & transparent products to help every pet owner keep their pets healthy and happy! We are in the business of selling peace of mind and want people to know that Napo is a synonym for quality. The pet insurance space has suffered from low quality and misleading products,...

  • Group Claims Assessor

    6 months ago


    London, United Kingdom SN Cloud Solutions Full time

    Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our...


  • London, Greater London, United Kingdom Harrison Holgate Full time

    Job Description: Income Protection Claims AssessorHarrison Holgate has an exciting opportunity for an experienced Income Protection Claims Assessor to join our team. As a key member of our team, you will be responsible for assessing Income Protection claims and ensuring the accurate assessment of liability.You will be required to:Efficiently assess Income...


  • London, United Kingdom Switch Recruitment Services Ltd Full time

    Job Description We are pleased to be working on behalf of a global specialist insurance provider, who require a Senior Claims Analyst / Claims Assessor to join their growing construction and property team in their London office. Candidates will be responsible for assessing and managing construction and property claims through the process. You will carry out...

  • Senior Claims Assessor

    2 months ago


    London, United Kingdom Switch Recruitment Services Ltd Full time

    We are pleased to be working on behalf of a global specialist insurance provider, who require a Senior Claims Analyst / Claims Assessor to join their growing construction and property team in their London office.Candidates will be responsible for assessing and managing construction and property claims through the process. You will carry out a proactive...


  • London,, UK, United Kingdom Switch Recruitment Services Ltd Full time

    We are pleased to be working on behalf of a global specialist insurance provider, who require a Senior Claims Analyst / Claims Assessor to join their growing construction and property team in their London office.Candidates will be responsible for assessing and managing construction and property claims through the process. You will carry out a proactive...


  • London Area, United Kingdom Switch Recruitment Services Ltd Full time

    We are pleased to be working on behalf of a global specialist insurance provider, who require a Senior Claims Analyst / Claims Assessor to join their growing construction and property team in their London office.Candidates will be responsible for assessing and managing construction and property claims through the process. You will carry out a proactive...

  • Senior Claims Assessor

    2 months ago


    London Area, United Kingdom Switch Recruitment Services Ltd Full time

    We are pleased to be working on behalf of a global specialist insurance provider, who require a Senior Claims Analyst / Claims Assessor to join their growing construction and property team in their London office.Candidates will be responsible for assessing and managing construction and property claims through the process. You will carry out a proactive...

  • Pet Underwriting Lead

    6 months ago


    London, United Kingdom Aviva Full time

    Pet Underwriting Lead Competitive Salary 6-Month Fixed Term Contract We have a really exciting opportunity for a Pet Underwriting Lead to join a new venture with Aviva on a 6-Month Fixed Term contract. This is a great job for someone with extensive experience of Underwriting Pet Insurance who is looking for a challenge. A bit about the job: Reporting to...

  • Claims Assessor

    6 months ago


    London, United Kingdom Switch Recruitment Full time

    We are pleased to be working on behalf of a global specialist insurance provider, who require a Claims Underwriter / Claims Assessor to join their growing income protection group life team in their London office but accommodating primarily remote working if desired. **Job Types**: Full-time, Part-time, Permanent **Salary**: £35,000.00-£50,000.00 per...

  • Claims Manager

    1 month ago


    London, Greater London, United Kingdom Harrison Holgate Full time

    Claims Assessor RoleHarrison Holgate is seeking an experienced Income Protection Claims Assessor to join their team.The successful candidate will be responsible for assessing Income Protection claims efficiently and accurately, identifying non-valid and fraudulent claims, and conducting timely reviews of in-payment income protection claims.Key...


  • London, Greater London, United Kingdom CPI Selection Full time

    Job Description">We are seeking a highly motivated and organized individual to join our team as a Pet Insurance Specialist. In this role, you will be responsible for handling customer inquiries, processing claims, and communicating with policyholders. Your excellent communication and problem-solving skills will enable you to provide top-notch customer...

  • Claims Assessor

    6 months ago


    London, United Kingdom Switch Recruitment Full time

    We are pleased to be working on behalf of a global specialist insurance provider, who require a Claims Underwriter / Claims Assessor to join their growing income protection group life team in their London office but accommodating primarily remote working if desired. **Job Types**: Full-time, Part-time, Permanent **Salary**: £35,000.00-£50,000.00 per...

  • Claims Handler

    1 week ago


    London, Greater London, United Kingdom CPI Selection Full time

    Role Overview">CPI Selection is a leading provider of pet insurance policies, partnering with The Kennel Club and other affinity partners to deliver comprehensive coverage for pet owners. As a Claims Handler, you will play a crucial role in ensuring smooth claim resolution and maintaining high levels of customer satisfaction.Key Responsibilities">Key...


  • London, Greater London, United Kingdom Harrison Holgate Full time

    Claims Assessor Role OverviewWe are seeking an experienced Income Protection Claims Assessor to join our team at Harrison Holgate. This is a full-time permanent position, and you will be working on disability claims, including Income Protection and Critical Illness products.The successful candidate will have:Excellent technical knowledge and awareness of...


  • London, Greater London, United Kingdom LegalAndGeneral Full time

    At Legal & General, we're seeking a highly skilled Financial Claims Specialist to join our team. This role offers a base salary of up to £45,000, depending on experience, and the opportunity to work in a remote environment.This position is ideal for an experienced Claims Assessor looking to take their career to the next level. As a Financial Claims...


  • London, Greater London, United Kingdom Taylor James Resourcing Full time

    Senior Claims Assessor Job DescriptionEstimated Salary: £55,000 - £70,000 per annumJob Summary:As a Senior Claims Assessor, you will be responsible for producing high-quality MI reports and presenting findings to stakeholders.Main Responsibilities:Collate data from various teams to include within committee/board/management meetingsReport running from...


  • London, Greater London, United Kingdom LGBT Great Full time

    Aon is currently seeking a skilled Claims Assessor to join their London-based team. As a Claims Assessor, you will be primarily responsible for the management, strategy, and process for the notification, agreement, collection, and successful settlement of a portfolio of Financial Lines claims.">About the Job DescriptionNegotiation and liaison with markets,...


  • London, Greater London, United Kingdom Taylor James Resourcing Full time

    Taylor James Resourcing Job DescriptionEstimated Salary: £55,000 - £70,000 per annumAbout UsWe are Taylor James Resourcing, a leading insurance recruitment agency. We help companies like yours find the best talent in the industry.Job Title: Senior Claims AssessorJob Description:Our client is seeking an experienced Senior Claims Assessor to join their team....