Financial Claims Specialist
2 weeks ago
At Legal & General, we're seeking a highly skilled Financial Claims Specialist to join our team. This role offers a base salary of up to £45,000, depending on experience, and the opportunity to work in a remote environment.
This position is ideal for an experienced Claims Assessor looking to take their career to the next level. As a Financial Claims Specialist, you'll be responsible for providing excellent customer service and claims handling through proactive collaboration with Claims Assessors, claimants, medical professionals, and third parties.
- You'll gather appropriate evidence and medically assess information to accept or decline claims, which may be complex, contentious, or sensitive in nature.
- Identify appeals and take ownership of complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
- Provide ongoing training, coaching, and technical support to team members to enhance their skills and performance.
- Contribute to claims projects, identifying issues and recommending solutions to improve the service provided to claims customers.
- Apply the TCF (Treating Customers Fairly) principles when dealing with customers, clearly outlining the claims journey to manage expectations and achieve customer satisfaction.
To succeed in this role, you'll need:
- Experience as a Claims Assessor in terminal illness or critical illness claims.
- Extensive knowledge of the full claims process, customer journey, various claim events, and insurance products/policy conditions.
- Strong written communication skills to support accurate customer communication, summarizing case notes, and handling refuted claims.
- Experience in communicating with reinsurers and medical officers.
- A thorough understanding of ABI guidelines for misrepresentation and treating customers fairly, plus the ability to apply this approach to ensure correct claims outcomes.
- Knowledge of legal aspects pertaining to claims, e.g., probate CIDRA.
- Comprehensive knowledge of financial calculations to support claims payment, including awareness of state benefits.
We offer a competitive package that includes:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
- Competitive family leave.
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
- Many discounts we offer - both for our own products and at a range of high street stores and online.
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