Claims Handler

3 days ago


London, Greater London, United Kingdom CPI Selection Full time

Role Overview

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CPI Selection is a leading provider of pet insurance policies, partnering with The Kennel Club and other affinity partners to deliver comprehensive coverage for pet owners. As a Claims Handler, you will play a crucial role in ensuring smooth claim resolution and maintaining high levels of customer satisfaction.

Key Responsibilities

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Key responsibilities include:

  • Handling customer inquiries and resolving claims efficiently
  • Communicating with policyholders regarding claim status and decisions
  • Collaborating with internal teams to ensure seamless claim resolution
  • Identifying and addressing potential areas of improvement to enhance the claims process

Salary and Benefits

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The successful candidate can expect a salary of £22,500 per annum, depending on experience. We also offer a range of benefits, including 2 days additional annual leave after 2 years of service, Simply Health Level 1 cover, enhanced maternity and paternity pay, free drinks, breakfast essentials, and snacks in the office, employee assistance support, and tickets to horse and dog events.

Working Hours

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This role requires a standard 9-5pm or 10am-6pm Monday - Friday schedule, plus 1 Saturday in 4 weeks 9am-1pm and a free day off that week, allowing for a good work-life balance.


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