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Automotive Warranty Claims Handler

1 month ago

London, Greater London, United Kingdom Allianz Full time

Job Title: Automotive Warranty Claims Handler

About the Role:

We are looking for an experienced Automotive Warranty Claims Handler to join our team in Croydon. As a Claims Handler, you will be responsible for handling warranty claims from start to finish, ensuring a timely and cost-effective resolution for our customers. You will work closely with our client's retailer network, responding to inbound and outbound calls, and providing technical expertise and support.

Key Responsibilities:

  1. Ensure the warranty claim is valid and that all criteria is met in-line with the Approved Used Warranty programme terms and conditions
  2. Monitor the claim to ensure services are delivered at the agreed time and that your customer is kept fully updated
  3. Handle all incoming calls in a polite, efficient, and proactive manner

Requirements:

  • Technical qualifications equivalent to City and Guilds Motor Vehicle Technician
  • Thorough knowledge of motor vehicle warranty and sound technical knowledge
  • Computer literate with practical working knowledge of MS packages
  • Excellent communication skills both verbally and written (emails/correspondence)

What We Offer:

  • Competitive salary of £35,000 per annum, paid monthly
  • Annual leave and pension scheme
  • Access to a range of discounts on Allianz products
  • Vouchers and discounts for high street and online retailers