Pet Insurance Specialist

4 days ago


London, Greater London, United Kingdom CPI Selection Full time

Job Description

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We are seeking a highly motivated and organized individual to join our team as a Pet Insurance Specialist. In this role, you will be responsible for handling customer inquiries, processing claims, and communicating with policyholders. Your excellent communication and problem-solving skills will enable you to provide top-notch customer service and ensure seamless claim resolution.

Responsibilities

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Key responsibilities include:

  • Answering customer calls and responding to emails in a professional and timely manner
  • Processing claims and communicating with policyholders regarding claim status and decisions
  • Providing information about our pet insurance policies and services
  • Resolving customer complaints and issues efficiently and effectively

Salary and Benefits

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The successful candidate can expect a salary of £22,500 per annum, depending on experience. We also offer a range of benefits, including 2 days additional annual leave after 2 years of service, Simply Health Level 1 cover, enhanced maternity and paternity pay, free drinks, breakfast essentials, and snacks in the office, employee assistance support, and tickets to horse and dog events.

Working Hours

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This role requires a flexible approach to working hours, with a standard 9-5pm or 10am-6pm Monday - Friday schedule, plus 1 Saturday in 4 weeks 9am-1pm and a free day off that week.



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