Care Navigator

7 days ago

Wakefield, United Kingdom Maybush Medical Centre Full time

**About us**

Maybush Medical Centre is located just on the outskirts of Wakefield city centre and is a busy yet friendly surgery with approximately 9,000 patients. We have ample free parking on site and good local transport links.

The surgery operates from newly refurbished purpose-built premise. We are a SystmOne site.

The Practice is an accredited training practice for student nurses, GP's and medical students and offers opportunities to progress and develop, in both clinical and non-clinical capacities.

**Job summary**

You will be required to work one week of mornings from 8am to 1.15pm, and one week of afternoons from 1.15pm to 6.30pm. The total weekly hours will be 26.25 hours per week Monday to Friday.

Full training will be given but Medical Administration and Receptionist experience in a GP Practice would be advantageous. Experience of SystmOne is also desirable.

**Main duties of the job**

The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient, safe and effective working environment, ensuring that services are meeting the needs of its registered patients and all regulatory requirements

**Responsibilities**:

- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager.

**PERSON SPECIFICATION**

**Qualifications**

**Essential criteria**
- Good Standard of Education GCSE Grade C in English and Maths

**Desirable criteria**
- Previous experience as a Care Navigator/GP Receptionist/administrator

**Experience**

**Essential criteria**
- Computer literate
- Effective use of written and verbal skills.
- Excellent communication skills.
- Good organisational skills.
- Good Telephone skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills,
- ability to contribute within a team environment.
- Sensitivity, tact and diplomacy,
- self motivation and high degree of personal integrity.

**Desirable criteria**
- meet the essential criteria but in primary care/GP Practice

**Job Types**: Part-time, Permanent
Part-time hours: 26.25 per week

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service (preferred)
- Administrative experience (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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