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Urgent Care Youth Workers
4 months ago
Job summary
The Violence Reduction Partnership Youth WorkProgramme aims to embed youth work teams within Urgent Care and EmergencyDepartments at Mid Yorkshire Teaching NHS Trust (MYTT), to engage with youngpeople aged 11-25 who have been impacted by violence or exploitation whopresent at the Urgent Care and Emergency Department and/or are admitted tohospital following a violent incident.
Urgent Care Youth Workers will provide ahospital-based intervention service that supports young people followingpresentation at hospital and prior to discharge with an injury caused byviolence or exploitation or who demonstrate violent or concerning behaviourwhilst in hospital. The role will also involve some work with patients in thecommunity. The post holder will be part of a team working alongside hospitalstaff to proactively identify vulnerable young people. Youth Workers will helpthese young people to access and engage the support they need to prevent anypotential escalation of violence and reduce the risk of repeat victimisation orexploitation.
Main duties of the job
Urgent Care Youth Workers will be offer trauma informed, emotional and practical support in anon-judgmental way to navigate them way away from violence, criminalactivity, or other harms (whether they are a victim, perpetrator, or both).This could include signposting and referring onto statutory or communityorganisations to help the young person with mental health needs, housing,employment, education and training, substance misuse, relationships andsupporting young people to make informed decisions about their next steps.
About us
This is a new role working in partnership with Mid-Yorkshire Teaching NHS Trust.
The Urgent Care Youth Workers will work alongside the Urgent Care and Emergency Departments at Pinderfields Hospital.
Touchstoneis a multi-award-winning mental health and wellbeing charity operating incommunities across Yorkshire. Touchstone understands that we can only deliverexcellence to the people we serve if the people we recruit are happy,empowered, supported to reach their potential and trusted to lead.
Job description
Job responsibilities
The postholder will:
Provide aservice for young people who present at Emergency Departments with injuriesfrom violent incidents or who present with violent behaviour to navigate theminto relevant support.
Engageand support young people, adopting strength-based approaches and the principlesof co-production and social inclusion.
Work aspart of a Multidisciplinary Team to support risk assessment and deliver a highstandard of support with positive outcomes.
Provideadvice to young people, carers, families and professionals across the wholesystem; this may involve signposting and liaison.
Promotepositive partnerships, collaborative working and establish and maintain closeand effective relationships with all stakeholders.
Maintainclose links with other services to facilitate appropriate interventions and escalation.
Build a relationship of trust with young people and understand theimportance of empowering them.
Identify barriers to support of the youngperson and gaps in services.
Work inpartnership with the Here for You Manager and Complex Needs Team Manager and to access support each week to manage personalwellbeing.
KEY RESPONSIBILITIES
Developand maintain positive and professional relationships with young people, staff,and other youth support agencies. Provideemotional and practical support and advice to enable young people to improvetheir quality of life, develop understanding of how to improve their health, addresseducational and social development needs and make decisions about their future. Have goodawareness of and identify services available in the statutory and third sectorand utilise as needed to support young people in their recovery. Undertakeinitial needs and risk assessment, safety planning and baseline outcome measureswith the young person. Encourageand motivate young people to engage with staff and other agencies and inmeaningful activities to meet individual goals. Provide1-1 support, advice and advocacy to young people and their families to meet theneeds of young victims of violence. Respond andliaise appropriately to safeguard the wellbeing of all young people and staff inline with children and adult safeguarding and Touchstone and MYTT policies andprotocols. Maintain accurate records of work undertaken with youngpeople around their support and any other records including statisticalinformation/data as required. Useaccurate note taking to record presentation, activity and forward planning onthe NHS data management system in accordance with required timescales. Attendand participate in team meetings as required. Manageown caseload to engage and connect young people to relevant support services withinappropriate time frames. Communicatesensitively, accurately, and effectively with all parties. Access additionalservices where required translation services, communication aids, visualaids. Work inthe context of an equal opportunities framework and promote equality in allareas of work. Adhere toconfidentiality in line with Touchstone and MYTT - GDPR and confidentialityprocedures. Assistwith the ongoing development and promotion of the service to ensure youngpeople gain the maximum benefit from interventions. Agreeexit strategies with the young person and support agencies to ensure long termoutcomes are met.GENERAL
Attend afull induction programme and to be inducted, supervised, performance managedand appraised in line with the organisations performance management policiesand procedures. Attend and participatein regular clinical supervision within the team. Beresponsible for personal learning and development and undertake appropriatetraining, both mandatory and optional to increase knowledge, skills and awareness. Visitrelevant external agencies who work with people in mental health crisis. Attendregular support sessions, reflective practice, supervision and performancereviews with the Here for You Manager and Complex Needs Team Manager in line withperformance management policies and procedures. Work atall times as part of a team. This includes working with other staff, attendingteam and staff meetings and developing a teamwork approach to all aspects ofthe organisations work. Beflexible in the approach to hours of work including evening, nights, weekendsand bank holiday work as required by the service. Be awareof and employ the general practices of MYTT/Touchstone regarding safeguarding andsecurity, health and safety policies and ensure these are adhered to, at alltimes. Operatewithin the aims, policies, and practices of MYTT /Touchstone at all times andbe committed to and promote the organisations equal opportunities andanti-discriminatory policies. Implementthe Organisations policies, procedures and practices, comply with the aims ofTouchstone at all times; be committed to and implement Touchstones EqualOpportunities Policy and promote this with staff. Ensureinformation is dealt with in accordance with MYTT and Touchstones policiesaround Confidentiality, Communications, Internet, Email and Telecommunicationsand steps are taken to ensure that confidential information is secure service user data. Keep the HereFor You Manager and Complex Needs Team Manager informed regarding any serious anduntoward incidents, safeguarding, health and safety, and/or financial issues. Adhere to Data Protection/GDPR, ComplaintsHandling and Corporate Governance Policies and requirements Support theservice in gaining service user and carer feedback which will help informservice change and development. Participatein evaluating the effectiveness of the Youth Worker role includingconsultation, joint working and training. Undertakeany other duties as directed by the Here For You Manager and Complex Needs TeamManager that may reasonably fall within the scope of the post. Person Specification
Equal Opportunities
Essential
Must be able to recognise discrimination in its many forms and be willing to put into practice Touchstone/NHS Equality, Diversity and Inclusion Policies. Must be sensitive to the needs of disadvantaged groups in the planning and delivery of services. A commitment to provide high quality services to the diverse communities of Wakefield & District. A commitment to supporting the needs and views of people from all disadvantaged groups including and not limited to people from people with disabilities, LGBTQ+ and BME communities. Must be able to communicate effectively with a broad range of diverse service users, management and staff, from both organisations and the community.
Qualifications
Essential
GCSE grade A to C or equivalent in English and Maths
Desirable
Qualification in Youth & Community work
Experience
Essential
Successfully working with young people experiencing trauma, violence, sexual assault, Child Criminal (CCE) or Sexual Exploitation (CSE) and complex multiple needs including mental health and challenging behaviour. Positively working with young people at risk of harm. Effectively working as part of a multi-disciplinary team. Experience of working one to one, or community based with client group with positive outcomes. Effectively assessing risk and implementing safety plans for complex or at-risk children and young people. Liaising and developing links with other agencies. Effectively supporting young people into meaningful progressions. Successfully developing strong joint/partnership working to secure effective outcomes. Facilitating coproduction to improve service delivery with positive outcomes. Effectively working with statutory and voluntary sector agencies including the police, social services.
Desirable
Experience of mental ill-health Experience of the issues addressed by the service Experience of working with minoritised communities, people from LGBTQ+ and disadvantaged communities.
Skills
Essential
Excellent case management and record keeping skills and complete within time scales. Effectively assess the needs of young people in crisis and/or who are at significant risk of harm including risk assessment and support planning. Providing non-judgmental emotional and practical support. Excellent interpersonal skills. Excellent communication skills, verbal and written. Effectively prioritise own workload, including agreeing and meeting targets/priorities. Effectively work under pressure, on own initiative without direct supervision. Successfully maintain clear professional boundaries. Good IT packages databases, spreadsheets, Microsoft Office (Word, Excel, Outlook, Publisher, PowerPoint). Undertake work with high degree of accuracy and strong attention to detail.
Attitudes and Disposition
Essential
Commitment to Touchstone aims and values. Commitment to respecting diversity, anti-discriminatory/anti-oppressive practices and equal opportunities. Commitment to personal development, learning and reflective practice. Demonstrate a commitment and enthusiasm for working with our service user group including people from LGBTQ+ and BME back grounds. Commitment to the principles of coproduction and supporting others to deliver according to these principles. Positive approach to building and maintaining relationships and maintaining appropriate professional boundaries. Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload. Demonstrate sensitivity to the needs of disadvantaged groups, including LGBTQ+ and BME communities in the planning and delivery of services and interventions. Commitment to Personal Responsibility and promoting this with other people. Open to change in line with the needs of the service/organisation. A commitment to working in partnership with service users, peers and volunteers. Willingness to be managed and supervised. Work flexibly according to needs of the service across different sites where required including evenings, weekends, bank holidays and day shifts on a rota. Maintain confidences (within the policy of the organisation). Commitment to ensuring that the client group remains the primary focus of our work. Solution focused approach to work. Resilience.
Knowledge and Understanding
Essential
Principles and practical application of the Person-Centred approach. Issues facing this client group such as offending, knife crime, social exclusion and isolation, child criminal and sexual exploitation, adverse childhood experiences and trauma, mental health, and neurodiversity. Child protection and safeguarding issues and current best practice. Discrimination and its impact on individual wellbeing including in relation to disadvantaged groups such as people from LGBTQ+ and BME communities or people with disabilities. Trauma informed practice.
Desirable
Experience of working with young people in a hospital, health, and wellbeing setting. Knowledge of local support services for young people.