Customer Services Representative

7 months ago

Peterlee, United Kingdom Auxillis Full time

**Location**: Peterlee
**Working Hours**: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday
**Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of
- Competitive base salary
- Monthly performance bonus (OTE £3,360 pa)
- A tax-free £500 success bonus on passing probation

**Join our thriving business as a Customer Services Representative**

You may not know the Auxillis name, but it is likely we have helped someone you know. Based in Bracken Hill Business Park in Peterlee, we are the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

Based in Peterlee as a Customer Services Representative, you will play a key role in helping to recover the cost of keeping our customers mobile during their insurance claim by agreeing settlements and payments with insurance companies. Whatever the circumstances of the claim - it is your role agree the best outcome for your customer.

A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you.

**What’s in it for you?**

On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:
**Annual leave**:

- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday
**Pension**:

- 3% employer contributions.
**Financial Benefits**:

- save-as-you-earn scheme, employee referral scheme
- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
**Lifestyle & Wellbeing Benefits**:

- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
**Motoring Benefits**:

- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
**Community**:

- ours is a great community to be a part of. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home.
**Wagestream**:

- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

**Ref: IND001

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