Patient Pathway Coordinator

3 weeks ago

Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full time

Our Renal Department are looking for an efficient, friendlyPatient Pathway Coordinatorto facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolves around the patient and their individual needs.

Your role will be to provide administrative support to all clinical staff within the clinical area, including Consultants, Nurse Specialists and Junior Doctors, ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave and ensuring a consistent and effective administration service is maintained at all times.

You will support the clinical team, Operational Manager and other Divisional managers in ensuring the specialty are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g., the 6-hour ambulatory target and CQUIN compliance.

Good telephone communication skills are essential, especially dealing with patients, district nurses and outside agencies.

Your role will be to co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales, liaising with teams outside of the specialty e.g., GPs where appropriate to ensure a seamless patient journey.

You will utilise computerised tracking systems to locate case notes and investigation results, ensure patient information is maintained and updated on the appropriate patient information system, monitor work lists to monitor Consultant workflow and escalate to Operational Managers if necessary and patient attendance to appointments and re-arrange/book further appointments.

Knowledge of TCI’s and pre assessments would be useful.

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

 We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Please see the attached JD for further details.

Your role will be to co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales, liaising with teams outside of the specialty e.g., GPs where appropriate to ensure a seamless patient journey.

You will utilise computerised tracking systems to locate case notes and investigation results, ensure patient information is maintained and updated on the appropriate patient information system, monitor work lists to monitor Consultant workflow and escalate to Operational Managers if necessary and patient attendance to appointments and re-arrange/book further appointments.

Knowledge of TCI’s and pre assessments would be useful.

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