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Service Advisor

1 month ago

Dungannon, United Kingdom EM Recruitment Full time

**Service Advisor**

**Dungannon**

**Permanent**

**Mon
- Friday**

**£22k Neg bonus OTE 28/30K**

**About the role**

You will welcome all customers to the department, organise department bookings for service
- The role also involves prospecting for Service Work to encourage customers of special offers available to them.
- You will also carry out customer follow up calls to maintain good customer relationships and build customer loyalty to the department
- This role requires you to promote the service and parts facilities to encourage repeat Aftersales ensuring that the customer is dealt with professionally every time
- This role involves co-ordinating with the Sales teams, Workshop, Parts and Service
- This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager._
- The company reserves the right to expand the short listing criteria to facilitate the short listing process_

**Essential criteria**
- At least 2 years’ experience in a similar role
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Proficient IT Skills
- A full driver’s licence as driving duties are involved

**Desired criteria**
- Knowledge of vehicle parts would be advantageous
- Knowledge of Kerridge / Keyloop
- Excellent Customer Service Skills

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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