Automotive Aftersales Consultant

1 day ago


North London, United Kingdom Automotivo Limited Full time

We are currently recruiting for an experienced Aftersales Consultant to join our vibrant team. At present we have consultants based all over the UK, Ireland and even some in Europe.

Here at Automotivo we pride ourselves on our passion and commitment to our customers and the quality of service that we provide for them is second to none.

As we specialise in the Automotive Aftersales sector it is really important for you to have a good understanding of the following:

- Aftersales Process
- VHC/eVHC expectations and procedures
- OEM standards and procedures
- Key Performance Indicators
- Workshop Loading
- Managerial Controls within the sector
- DMS management
- Vehicle workings/repair processes

Your main responsibilities will include:

- Providing dealerships and/or dealer groups with initial aftersales process training
- Carrying out follow-up visits for dealerships who have already been trained
- Meet with business owners and management to discuss opportunities and progress of your sites
- Giving staff members on site system training to maximise utilisation
- Train management, advisors as well as technicians on how to effectively communicate to customers repair requirements
- Provide technicians with VHC video training and demonstrate to them the standards expected
- Generating visit reports as well as weekly KPI reports
- Remote video auditing

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus

**Benefits**:

- Company car
- Discounted or free food
- Work from home

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Aftersales: 3 years (required)
- Consultancy: 1 year (preferred)

Willingness to travel:

- 100% (required)

Reference ID: AAC-190722



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