Customer Complaints Advisor

4 weeks ago


StokeonTrent, United Kingdom SiD Recruitment Full time

SiD Recruitment are looking for a Customer Complaints Advisor to join their client's growing team. This is a permanent position.

**Job Role**

You will be dealing with customer complaints so will need to be able to work under pressure ensuring that the correct information is provided to the customer inline with company policies and procedures.
- Manage the customer database, ensuring the accuracy of data being inputted
- Dealing with customers over the phone

**Skills required**
- Excellent phone manner
- Good with Microsoft Office (full training provided)
- Leadership skills
- Time Management skills
- Ability to work under own initiative

Full training will be provided - 4 week period. You may be required to travel to other sites across Staffordshire occasionally, so access to transport would be required.

Working hours Monday to Friday 8:30am to 4:30pm

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



  • Stoke-on-Trent, United Kingdom Pertemps TM Full time

    Are you looking for your chance to be part of Royal Mail?We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.Do you have previous customer service, call centre or complaints handling experience?Do you enjoy working in a fast-paced environment where you will be on the phone the...

  • Complaints Handler

    7 days ago


    Stoke-on-Trent, United Kingdom FOODHUB Full time

    As our complaint’s investigator, you will take the lead on complaints - concerns received into the company. You will launch an investigation on the company processes to understand process and draw a conclusion from your findings. If needed, you will then discuss and implement corrective - preventive actions, support the team to implement changes to avoid...

  • Complaints Handler

    2 weeks ago


    Stoke-on-Trent, United Kingdom FOODHUB Full time

    As our complaint’s investigator, you will take the lead on complaints - concerns received into the company. You will launch an investigation on the company processes to understand process and draw a conclusion from your findings. If needed, you will then discuss and implement corrective - preventive actions, support the team to implement changes to avoid...

  • Complaints Handler

    2 weeks ago


    Stoke-on-Trent, United Kingdom FOODHUB Full time

    As our complaint’s investigator, you will take the lead on complaints - concerns received into the company. You will launch an investigation on the company processes to understand process and draw a conclusion from your findings. If needed, you will then discuss and implement corrective - preventive actions, support the team to implement changes to avoid...

  • Complaints Handler

    6 days ago


    Stoke-on-Trent, United Kingdom FOODHUB Full time

    As our complaint’s investigator, you will take the lead on complaints - concerns received into the company. You will launch an investigation on the company processes to understand process and draw a conclusion from your findings. If needed, you will then discuss and implement corrective - preventive actions, support the team to implement changes to avoid...


  • Stoke-on-Trent, United Kingdom Gi Group Full time

    **Full Time**: **Temporary**: - Customer Service Advisors - Location: Stoke - Lakeside, Festival Way, Stoke on Trent ST1 5RY - Temporary contract with full time hours - Pay rate: £11.77 per hour increasing to £14.00 for Sundays and Bank Holidays - Start Dates: 23/01/2023 - Hours of work: 37.5 hours per week over 5 days Monday to Saturday, working between...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Full time

    * Someone who has worked in a process driven role previously - Excellent communicator at all levels - Previous quality or compliance background is advantageous This fixed-term 12-month Customer Complaints Coordinator role will be supporting the manager and coordinate with individuals who are handling complaints. This role will involve liaising with the...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    Customer Service Advisor Permanent Mon - Friday £23,400 per annum Stoke-on-Trent - onsite We are looking to recruit for Customer Service Advisors to provide a best in class telephony/online digital service offering to our business customers delivering ‘Right First Time’ approach and great customer outcomes in line with our company values. You will...


  • Stoke-on-Trent, United Kingdom bet365 Full time

    As a Customer Service Advisor, you will become part of an exciting, fast-paced, customer orientated team with plenty of opportunities for progression. Our UK Customer Service department is looking for customer-focused individuals to join us. Experience is not always necessary; as from your very first day, you are learning and developing vital skills in our...


  • Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service. **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT AREA** **FULL TIME...


  • Stoke-on-Trent, United Kingdom Intro Personnel Permanent Recruitment Full time

    This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service. **CUSTOMER SERVICE ADVISOR** **STOKE ON TRENT AREA** **FULL TIME...


  • Stoke-on-trent, United Kingdom Hays Full time

    Customer Service, Sales Support, office work Customer Service Advisor, Stoke-on-Trent Temporary roles available £11.68-£13 per hour Full-time hours We are a dynamic and customer-focused company that values excellence in service. As a market leader in our industry, we pride ourselves on delivering top-notch customer experiences. We are currently...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £20592 (Rising to £21000 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £20592 (Rising to £21000 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £20592 (Rising to £21000 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...


  • Stoke-on-Trent, United Kingdom Aspire Housing Full time

    Hybrid working with at least 2 days in the office We put People First by delivering safe, decent homes and excellent housing services through our talented Aspire team. We have an exciting opportunity to join our team as a new Customer Resolution Officer. With experience of managing complaints, you will take ownership of each complaint, from the initial...


  • Stoke-on-Trent, United Kingdom Unitemps Full time

    **Role** This is an exciting opportunity to work with one of the world's largest and most respected financial institutions. They offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions. As a Customer Service Advisor, you will be the first point of contact for our...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...


  • Stoke-on-Trent, United Kingdom Intertek Full time

    An exciting opportunity has opened in our Stoke-on-Trent branch for a Customer Service Advisor. In the field of customer service, it is essential to be a ‘people person’ as you will spend your day trying to ensure your company’s customers are happy with the products, services, and level of customer service they receive. You will be the face of the...