Rent Income Officer

2 weeks ago


London, United Kingdom 4Recruitment Services Full time

**RENT INCOME OFFICER**

**ROLE PURPOSE**

Manage a patch of properties that requires responsibility for maximising rental income of approximately £70m per annum. Operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomesincluding contributing to increasing resident satisfaction and sustaining tenancies.

**ROLE DUTIES**

- Manage a patch of rent accounts and be the first point of contact for residents regarding all types of queries ranging from accounts in credit where the resident is requesting a refund through to attending evictions.
- Maximise income through early intervention as soon as rent accounts are in arrears with the key emphasis being on personal contact through phone calls and home visits.
- Ensure that all cases follow the council's approved escalation process within procedures and policies for rent arrears. This includes meeting the requirement of the court pre-action protocol. Any cases where a recommended course of action is rejected mustbe properly justified and documented. Make and monitor agreements with residents to repay rent arrears. Write bespoke letters to residents as required that demonstrate arrears need repaying alongside demonstrating brilliant customer care that will provideresidents with the confidence to make contact to make an arrangement to repay arrears.
**PERSON SPECIFICATION/SELECTION CRITERIA**

**QUALIFICATIONS AND EXPERIENCE**
- A comprehensive understanding and knowledge of housing and other relevant legislation, the regulatory framework which governs housing, associated case law, Welfare Reforms and the court pre-action protocol.
- Experience of income management in a social housing environment and of dealing successfully with the challenges to which this can give rise.
- A comprehensive understanding and knowledge of welfare benefits policy and legislation.
- Experience of making sustainable arrangements for residents to repay rent arrears.
- Experience of using and maintaining financial records and IT systems and of producing and reporting on management information.


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