Senior Office Lead

2 months ago


Henfield, United Kingdom Henfield Medical Centre Full time

**Job description**

To be responsible for the efficient management and direction of the reception and secretary teams, ensuring all reception and secretary duties are performed effectively and to the required standard, meeting the objectives of the practice and supporting the Reception Manager.

The following are the core responsibilities of the Senior Office Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
- To support the Reception Manager to be responsible for the day to day running of the face to face element of the practice, including; patient experience, reception and secretary workload management
- To act as the first point of contact for the management of patients who may wish to complain and co-ordination of initial response to serious incidents
- Develop, monitor and co-ordinate all new and incumbent staff training, including mandatory training requirements
- Line manager to secretary teams
- Compile clinical and staff rotas, co-ordinate leave requests and ensuring sufficient cover
- To act as first point of contact for all premises issues, including all security
- Reviewing and updating all relevant procedures as required
- Develop, implement and embed efficient processes and procedures to adhere to extant legislation
- Maintain an effective triage appointment system for all services
- Act as a focal point for communication, advising reception and secretary staff on methods of communication and best practice
- Deputise for the Reception Manage
- Support the Practice and Operations Manager in the execution of their roles and responsibilities

**Job Types**: Full-time, Part-time
Part-time hours: 30 - 37.5 per week

**Salary**: £10.42-£13.50 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Henfield, BN5 9JQ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 23/01/2023


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