Head of Client Insights, Evaluation and Innovation

4 weeks ago

Remote, United Kingdom More life Full time

**JOB SPECIFICATION**

**Job Title**: Head of Client Insights, Evaluation and Innovation

**Location**: Remote (nationwide travel required as per business requirements)

**Hours**: 37.5 hours per week

**Reporting To**: SLT (CEO and Clinical Director)

**Key Relationships**:Senior Leadership Team, Central Management Team, Contract Management Team, Clients, External Providers.

**About MoreLife**:
We are commissioned by the NHS to provide digital programmes and services to individuals that will help them change their behaviours and make a difference in their overall health and wellbeing. Our digital services are both digital only and digital with coaching (via video, phone, text) We are passionate about what we do and how we do it. Our team of experts provide evidence-based, tailor-made and psychologically informed programmes to individuals to bring about long-lasting change.

**Our core values underpin our approach**:
We are looking for an individual who is passionate and shares our values. At MoreLife (UK) we strive to be **understanding** and **caring** towards our clients. We seek out those who are **experts **within their field and someone who is **accountable** and can provide a **personal** service. We seek dynamic individuals to come onboard as part of our team.

**Background information**

MoreLife deliver integrated healthy lifestyle services, which includes the following:

- Awareness and engagement (which we see as the start of the behaviour change process)
- Adult & child weight management services
- Physical activity for people with long term conditions and health walks
- Smoking cessation interventions and campaigns
- NHS Health Checks
- Training & Awareness raising, including Making Every Contact Count
- Public Health Campaigns and Events

**The Role**:
The Head of Client Insights, Evaluation and Innovation plays a pivotal role in driving the strategic direction and growth of our business. You will evaluate programme effectiveness, and spearhead innovation to continuously enhance our services and offerings.

**Key responsibilities**:

- We know we are part of a system but clarifying the system requires work with partners. We have a variety of systems approach opportunities linked to Local Authorities and ICB’s plus wider stakeholders. This role will lead this work end to end, from client engagement, project specs, methodologies, team leadership, delivery and reporting.
- Digital support for systematic evolution of our digital programmes.
- Systematic client insight support to ensure client led programmes.
- Support to enable the advancement of our standard operating procedures alongside continual improvement plans.
- We have lots of data and are known for innovation, we need to ensure our data is prepared and shared with external stakeholders. From publishing in scientific journals, at conferences to our marketing content.
- Leading on consultancy opportunities that generate revenue.
- Exploring ways that Morelife can generate innovation funding to support its development.
- Support Morelife bid team.

Any other task related to your role asked for by your Manager.

**Essential Criteria **Qualifications**:

- Educated to degree level or equivalent experience.

**Experience & Knowledge**:

- Experience in client focused environments.
- Experience conducting market research, client surveys and interview to gather insights into client demographics, preferences and behaviours.
- Knowledge of quantitative and qualitative research methods, including survey design, data analysis and interpretation.
- Ability to synthesize complex data and research findings into actionable recommendations to drive business strategy and decision-making.
- Strong understanding of client behaviour, market trends and competitive landscape in the weight management or related industries.
- Experience developing and implementing evaluation frameworks to assess the effectiveness of programmes, interventions, or initiatives.
- Proficiency in defining key performance indicators (KPIs) and metrics to measure programme outcomes and impact.
- Ability to analyse programme data using statistical methods and data visualisation techniques to identify trends, patterns, and areas for improvement.
- Track record of driving innovation and creativity within an organisation particularly in the development of new products, services and solutions.
- Experience leading cross-functional teams through the innovation process from ideation to implementation.
- Ability to identify unmet client needs, generate new ideas, and translate concepts into actionable strategies and initiatives.

**Skills & Attributes**:

- Analytical skills - Ability to interpret complex data, conduct marklet research, and analyse programme effectiveness to derive actionable insights.
- Strategic thinking - Capacity to develop long-term plans, identify opportunities and align insights and innovation initiatives with overarching business goals.
- Innovation mindset - Willi

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