Specialist Supported Housing Officer

3 weeks ago

Great Yarmouth, United Kingdom The Housing Network Full time

**Role Overview**:
Working to support our contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within Ipswich and surrounding areas. In addition to providing proactive property management, the role involves engaging with service users who may have complex needs on release from prison, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure house rules and license agreements are being adhered to, along with offering housing related support and signposting where needed.

While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will **need to be comfortable driving between locations within Norfolk**.

**Responsibilities & Duties**

Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working.
- Duties_
- Ensuring properties are safe, secure and clean
- Ensure accommodation is prepared and ready for occupation in accordance with company timescales.
- Performing all necessary functions to manage the move in/move out process.
- Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.
- Undertaking weekly visits to all properties and ensuring residents are adhering to the “house rules” and have not abandoned their accommodation.
- Issue warnings where necessary and actively engage in conflict resolution wherever possible.
- Build positive relationships with service users and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.
- Meeting tight deadlines and making properties available within agreed timescales.
- Inventory management of all soft furnishings and sundry items.
- To keep accurate and timely records in accordance with departmental policy.
- To attend mandatory training and participate in staff development courses as appropriate.

**Personal Characteristics**
- Skills_
- Confident communicator with excellent written and verbal communication skills and be flexible towards service users needs.
- Extremely well organised.
- Able to work well under pressure.
- The ability to prioritize.
- Able to work alone and part of a team.
- Have an interest and willingness to train.
- Full and current drivers licence.
- Knowledge_
- Experience in the social housing sector, ideally having worked with people at risk of homelessness.
- Experience of supporting individuals with complex needs
- Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.
- Behaviour_
- Empathetic and supportive of service users while recognising the need to uphold and adhere to rules.
- Resilient and able to deal with people who are complex and sometimes challenging.
- Methodical in approach to ensure everything is done accurately and comprehensively.
- Keen to support colleagues and ensure the business is working cohesively and to the same objectives.
- Keen on strong compliance culture.
- Able to work without direction.
- Adaptability and being prepared to help out if circumstances require.
- Keen to lead by example.
- We would expect you at all times to:

- act with integrity
- act with due skill, care and diligence
- act with professionalism
- be open and co-operative with colleagues
- act with compassion to those both within the Company and those who we support in the accommodation.

**Hours of work, Monday to Friday 10.00-18.30**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Experience**:

- social housing: 1 year (preferred)
- support work: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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