Customer Service and Admissions Assistant

2 months ago

Birmingham, United Kingdom Wilmington plc Full time

Company Outline:
**Job Role**:Customer Service and Admissions Assistant**

**1 Permanent role & 1 Fixed Term role for 12 months**

**Location: Hybrid/Birmingham**

**Salary: £23,000 - £25,000**

**Why do we want you?**

You have experience of working in an **office** or **administrative** role and are looking for an opportunity where you can develop in the field of education and professional services.

**We are Wilmington plc**

Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way.

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you.

**CLT International** (Part of our T&E) is a global provider of education for professionals working in financial services. The company is UK-based with a global student community and has trained over 21,000 professionals, working in private wealth, succession planning, and investment funds. CLTI maintains relationships with some of the world’s largest financial and legal institutions, regulatory bodies and government departments.

Main Purpose of Role:
**Responsibilities**:

- Provide payment guidance to students, supporting with information on invoice or account status.
- Provide enrolment and course date guidance signposting students to the enrolment process.
- Support the system processing of prospects and leads ensuring they are added to the CRM.
- Support the quality review of student data and duplicate record management.
- Arrange for access to study material, including confirmation of enrolment and course delivery information. Distribute invoices to students and employers and coordinate payment where necessary.
- Support the team in measuring the inbound volume and performance of all service level activity.

Skills and Experience Required:
This role is ideal for someone looking to build on their professional experience and develop in the field of education and professional services.
- You will have a consultative, professional approach, and a passion for supporting people.
- You will be enthusiastic about learning and have a supportive approach on the telephone and in writing.
- You will have a desire to learn about our business, industry, and customers around the world.
- You will be organised and focused, with the ability to follow regulations and procedures.
- You will be proactive, responsive, motivated, and approachable.
- You will be able to establish professional relationships with colleagues and stakeholders.
- You will work well under pressure to provide support during enrolment peaks and academic cycles.

**The skills and experience required**:

- Experience in an office or related administrative role (education or membership desirable).
- Excellent IT and usage of Microsoft Office, including Microsoft Outlook, Word, Excel, and PowerPoint.
- Good organisational and prioritisation skills, supporting daily service level management of inbound volume.
- Excellent interpersonal, written, and verbal communication skills.
- Experience using a CRM or student management systems (e.g., SITS, Salesforce, or other) is desirable but not essential as training will be provided.

**Wherever you are in your career and whatever your expertise, we look for people who**:

- are passionate about providing high quality solutions to our customers
- love varied work that plays to their strengths while helping them develop
- want to work together to learn, grow and achieve common goals
- are excited to be part of a diverse and unique global community
- who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Before you go....:
**Why join us?**

We are a dynamic business, providing a huge number of products to a wide range of customers. We understand the power of diversity, and we celebrate the innovation and creativity that can be achieved through our own unique experiences, knowledge, and perspectives. We love to build teams that showcase our individuality and creativity, building our positive culture across our organisation.

Our work provides variety, development and the opportunity to be part of a community of over 700 colleagues in 8 countries worldwide. Our environment is encouraging, supportive, and committed to individu

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