Head of Admissions

3 weeks ago


Birmingham, United Kingdom Birmingham City University Full time

**Location**:

- University House**Salary**:

- £56,127 to £61,007 per annum- Permanent**Post Type**:

- Full Time**Release Date**:

- 24 August 2023**Closing Date**:

- 23.59 hours BST on Monday 11 September 2023**Reference**:

- 082023-385Our new Head of Admissions has a crucial role to play in the fast developing story of Birmingham City University, overseeing the best possible customer experience for prospective students.

Technically strong and with a proven ability to identify opportunities and challenges through data, you will also have an eye on how we might do things differently - the innovations and emerging technologies that could make our work even better.

**Objectives**

You will have a consistent focus on ensuring an outstanding customer experience.

As Admissions lead for the University, you will communicate regularly with internal audiences, providing expert advice at a senior level and work closely with the academic community in the best interests of the applicants and the University.

**Responsibilities**
- Provide strategic leadership and operational oversight of Admissions across UG and PG markets, and various modes of study, managing peaks in demand.
- Develop and maintain crucial data related to the student journey for use in improving customer service.
- Drive the development and implementation of the University’s offer making strategy.
- Play a key strategic and operational role in the delivery of Confirmation and Clearing across the University each year.
- Establish a customer service culture, seeking feedback from academics, students and stakeholders and adjusting services to reflect customer needs and requirements.

**Requirements**:

- First degree plus post-graduate qualification or significant comparable experience
- Demonstrable and deep understanding of admissions and student recruitment in the Higher Education sector
- Evidence of operating effectively at senior management level, with the ability to lead a high performing team
- Strong communication and inter-personal skills - written and verbal - with proven ability to engage with and influence senior colleagues
- Resilience and the ability to remain calm, professional and focused at all times


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