Community Welfare Officer

7 days ago


Cheadle, United Kingdom Johnnie Johnson Housing Trust Full time

Do you thrive in a fast-paced work environment? Do you enjoy working with customers to support them with advice and guidance? Do you like to collaborate with outside agencies to keep up to date on changing welfare legislation? If this sounds like you, thenthis could be the perfect role for you.

Here at Johnnie Johnson Housing, we’re now looking for a Community Welfare Officer to join us.

As our Community Welfare Officer, you’ll take a digital first approach to service delivery, providing a highly visible community-based service, engaging with residents on a day to day basis across all tenures.

With empathy and understanding of the financial challenges facing vulnerable residents in the current climate, you’ll deliver a responsive and sensitive service to those who are at risk and make referrals to relevant agencies. You’ll strive to improve thequality of life for residents and provide advice, guidance and assistance on income maximisation, statutory benefits and improve financial wellbeing to reduce the risk of rent arrears and help sustain tenancies. You’ll respond to residents queries and feedbackin a timely manner and advocate and negotiate on behalf of JJH and residents with relevant statutory authorities on cases up to and including representation at First Tier Tribunal.

So now you’ve heard a bit about the role, let us tell you a bit about the team It’s important to know who you might be working with, right?

**Our Team**

Our team is a really lovely (if we don’t mind saying so ourselves). We’re led by our Income Lead and as well as providing support to the organisation, we support each other too. We work hard but we also like to have fun

**About You**

We’re looking for someone who has previous experience in a similar role and of working in a dispersed team. You’ll be responsive to the individual needs of residents and demonstrate knowledge of welfare benefits, personal budgets and social prescribing.A great communicator, putting customers at the heart of everything you do, you’ll like having direct contact with residents and love having responsibility. You’ll be confident when it comes to presenting information to Tribunals and enjoy working at pace withcolleagues across the business.

**And the benefits of working for us?**

We’ve adopted a completely **agile** way of working meaning you can work from home too. As long as our residents and customers are put first, we’ll also give you a degree of flexibility using our '**My Lifestyle’** guidelines, meaningyou can attend the important things in life. So, whether you’ve got a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service (pro-rata for fixed term contracts). We can offer you a 35-hour working week, an enhanced 5% employer contributionpension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start There’s loads more fantastic benefits too - you can find out more about these on our careers site

**About us**

We are a not for profit housing association, housing over 8,000 residents across the North West, North East, Yorkshire and Derbyshire. Our vision **Living Longer**, **Living Better** is simply about helping people age well and live independently for longer.



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