Medical Receptionist/care Navigator

4 weeks ago

Ashford, United Kingdom Ashford Medical Partnership Full time

**We are looking for full time Receptionists/Care Navigators to join our team at St Stephens Health Centre**

**Working pattern will be 10:30am - 18:30pm Monday to Friday**

**This will be an initial 1 year fixed term contract, which will be reviewed after 6 months to determine if employment will be extended beyond the 1 year.**

**Job Description and Person Specification**:
**JOB TITLE: Medical Receptionist/Care Navigator**

**REPORTS TO: Reception Manager**

**HOURS: Full Time**

**LOCATION: St Stephens Health Centre | Willesborough Health Centre | Singleton Health Centre**

**Job summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Job responsibilities**:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Pulling/filing notes and updating as necessary
- Fax and photocopy as requested

Reception
- Receiving patients, consulting with members of practice team
- Be able to cover all reception position as necessary

Appointments
- Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate
- Deal with visits/requests
- Deal with patients/others over the telephone and face-to-face

Computer
- Registrations of temporary/INT patients - computer data entry and medical records
- Process patients’ changes of address - computer data and medical records (have knowledge of practice area)

Telephone
- Have working knowledge of telephone system during and after hours
- Cover for telephonist when necessary

Other Tasks
- Clear rooms after surgeries
- Ensure building security - have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
- Maintains a caring environment through the support of colleagues.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/professional development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

- Participation in an annual individual performance review, including taking respon

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