Medical Receptionist

**Job summary**

Due to increased patient demand, we are recruiting a part time, enthusiastic and professional medical receptionist to our expanding GP practice. You will work as part of our supportive Patient Services Team with a culture of innovating services to enhance patient care. Previous applicants need not re-apply.

**Main duties of the job**

The purpose of the Receptionist's job is to ensure that patients are able to access health services including contact/make an appointment to see a clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.

**Overview of the organisation**

Charing is a large village in Kent with an active community of residents. We are a friendly, practice looking after patients from Charing and the surrounding villages. We offer our patients a broad and expanding range of services and pride ourselves on offering patients the best care possible.

**Telephones**

The Receptionist will answer the various incoming outside lines into reception and also the internal lines.

**Reception Desk**

The Receptionist will greet patients when they arrive in the practice and ensure that they are assisted appropriately.

**Records**

The Receptionist will contribute to the updating and maintenance of all patient records.

**Messages**

The Receptionist will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.

**Contacting Patients**

The Receptionist will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.

**Chaperoning**

The Receptionist will chaperone patients when requested, in accordance with the practice policy.

**Communication**

The Receptionist will communicate effectively, promptly and courteously with patients, carers and relatives.

**Essential criteria**

**Desirable criteria**

Experience of working in a GP surgery is preferable.

**Job Types**: Permanent, Full-time

**Salary**: £10.45 per hour

Expected hours: 37 per week

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person