Senior Service Designer

1 month ago


London, United Kingdom Public Sector Resourcing Full time

**Senior Service Designer - **Inside IR35**

**Contract Term: 12 months**

**Contracting Authority: The Department for Work and Pensions**

**Location: Hybrid -London 2 days per week**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

- Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
- Increase saving for, and security in later life
- Create a fair and affordable welfare system which improves the life chances of children
- Deliver outstanding services to our customers and claimants
- Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

As a Senior Service Designer you will be part of a multi-disciplinary team. You will work alongside other Designers, Front End Developers, Researchers and Software Engineers. You will be expected to deliver world class services designed for the people who use them, in line with the governments Digital Service Standard.

**As a Senior Service Designer your key responsibilities would be to**:

- Specialise in designing interactions and interfaces for digital services.
- Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts.
- Work with different types of content and user-led interactions.
- Work across digital and non-digital channels.
- Focus on making working software rather than creating artefacts to describe software.
- Understand the technical side of design.
- Understand user needs and design services that meet them.
- Design user-centred solutions and transaction flows.
- Work with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred services.
- Make sure the design of services is consistent internally and with the rest of GOV.UK.

**Essential Skills**:

- Experience of working as a Service Designer or Systems Thinker.
- Experience solving design and research challenges through collaboration and user participation.
- Ability to develop hands on interaction design solutions for the products that enable the service.- Please be aware that this role can only be worked within the UK and not Overseas._


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