Head of Quality

3 weeks ago


Leyland, United Kingdom QA Scheme Support Services Ltd Full time

**Head of Quality**

Do you want to be part of an organisation where you can have real input and, who values what you do? We are looking for someone to be part of the senior leadership team and, who is passionate, committed and driven to succeed.

**Main responsibilities**

Due to continued growth, we are looking to for the right person to lead our risk and compliance area of the business. You will be responsible for:

- Managing and oversee daily activities of departments: compliance, quality, accreditation, audit, monitoring and business improvement departments
- Managing and maintaining the risk register across the business
- Handle any complaints about your departments and writing accurate responses
- Liaise with our external legal team on issues/queries
- Implement new risk processes to monitor our customer base
- Ensure all processes are documented and up to date within your departments
- Liaise with our external stakeholders on issues/queries raised by them
- Evaluate and analyse risk across our customer base
- Provide hands on cover as and when required within the departments you manage
- Maintain our external accreditations (e.g. ISO9001)
- Manage any risk related enquiries received from our insurer and ensure a conclusion is reached within 48 hours
- Provide monthly reports on departmental activities
- Manages department and individual workloads/KPI’s in order to meet goals and deadlines
- Manage any enquiries received from our insurer and ensure a conclusion is reached

This is very much a hands on role and we are looking for someone to roll their sleeves up and lead this area of the business. You will be reporting to the Managing Director.

**We offer additional benefits**:

- 33 days leave plus a day off on your birthday
- Generous staff bonus package
- Company pension
- Death in service
- Medicash plan
- Free on-site secure parking

**Who We Are**:
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:
The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.
- Highly organised with the ability to manage own time
- Be able to prioritise workload and schedule efficiently
- Excellent communication skills (both written and verbal)
- Analytical and process orientated person
- Strong people management skills
- Strong attention to detail
- Must have a roll sleeves up attitude
- Demonstrable hands on experience and background in quality management
- The ability to analyse risk & interpret data
- The ability to plan work and meet deadlines
- Highly developed communication skills - written and verbal
- Organisation Skills - You should be organised in your approach, with the ability to assess what the priorities are and manage your time accordingly
- Management experience
- A methodical and logical approach
- Ability to work cross functionally with other departments
- Please note you must live within a 40 minute commute of our offices in Leyland, Lancashire

**Please note that previous applicants within the last twelve months will not be considered**

**Job Types**:Full-time, Permanent

**Salary**: £50,000.00-£70,000.00 per year

**Benefits**:

- Bonus included
- Company pension
- Death in service policy
- On-site parking
- Medicash plan

**Job Types**: Full-time, Permanent

**Salary**: £50,000.00-£70,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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