Head of Membership Services
2 weeks ago
Head of Membership
Are you looking for a key role in a company where your opinion truly matters? We are seeking a dedicated individual to join our senior leadership team. A passionate and driven professional who will ensure that members receive exceptional service and understand the value we bring to their business. Your role involves overseeing a smooth process from application to membership, ensuring compliance with our standards.
Main responsibilities:
- Managing and overseeing four key business functions: accreditation, compliance, auditing, and membership
- Fostering positive relationships with applicants and members
- Developing a value-added approach for members
- Producing business cases for new revenue streams
- Traveling to meet applicants or members weekly
- Monitoring team performance
- Maintaining records and reporting
- Ensuring service level agreements
- Managing admin enquiries
- Providing hands-on support when needed
- Setting department goals and deadlines
This role requires a hands-on approach and leadership qualities to drive the business forward.
We offer additional benefits:
- 33 days leave plus birthday off
- Generous bonus package
- Company pension and income protection
- Medicash healthcare plan and death in service
- Hybrid working
About the Company:
Join a well-established company, QA Scheme Support Services, based in Leyland, operating in the home improvement sector. They provide vital support to national consumer protection schemes to ensure consumer safety and industry credibility.
Main Qualities of Ideal Candidate:
- Highly organized and able to manage time effectively
- Excellent communication skills
- Commercially astute with a risk-aware mindset
- Critical thinking and judgment skills
- Strong people management abilities
- Proficient in Microsoft Office, particularly Excel
- Demonstrable experience in commercial and risk management
Our Ideal Candidate:
- Hands-on experience in risk management and analytics
- Ability to multitask and meet deadlines
- Strong communication skills
- Management experience and logical approach
- Organizational skills and attention to detail
- Driving license with own car and required insurance
- Living within a 40-minute commute of Leyland, Lancashire
Note: Previous applicants in the last twelve months will not be considered.
Our Values:
Respect: We value diversity and contributions.
Integrity: Trust and respect are key to collaboration.
Teamwork: Supporting each other to achieve success.
Communication: Open and positive communication drives results.
Join us today and be part of a dynamic team driving industry standards
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