Customer Service
1 month ago
We have an exciting opportunity for an individual to join a leading independent distributor, at their site in South Cambridge.
The core objective of this hybrid role is to support the business in achieving their primary goals of customer satisfaction and business growth, by adding value to the customer service and warehouse teams.
The role will suit someone who possesses excellent communication skills, is confident in general administrative processes and has an understanding of stores/warehousing.
This is a full-time role, site based. Working hours are 08.00-17.00 Mon-Thurs and 08.00 - 16.00 Fri.
**Your day-to-day duties will include**:
Customer Service:
- Ensure a thorough understanding of customer needs are met through proactive communication with the customer and key internal stakeholders
- Deliver extraordinary customer experience on every interaction by evaluating, analysing and resolving enquiries and providing service information
- Processing quotations and sales orders
- Reviewing outstanding order reports daily and liaising with customers
- Providing customer service on all queries relating to products, pricing and lead times/deliveries
Warehouse:
- Receipt and storage of stock
- Putting away stock to locations
- Dispatch of Finished Products
- Operation of computerised control system
**To be considered for this exciting role, you will need to be able to demonstrate**:
- Good written and verbal communications skills
- Good working knowledge of Microsoft Office suite
- Strong interpersonal and organisational skills
- Hardworking, honest with strong desire to succeed
- Licensed forklift operator an advantage or open to training
- Must be a team player
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