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Customer Service Coordinator

2 months ago

Cambridgeshire, United Kingdom Lanesra Technical Recruitment Full time

Location**:Cambridgeshire with hybrid working**

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Salary**:£25,000 (DOE), Plus Excellent Benefits Package**

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**The Role**:
Our client is a large engineering company who are working within a joint venture who are delivering Anglian Water’s capital investment programme valued at £1.2bn over the next five years.

This role is responsible for the delivery of an exceptional customer experience; working with project teams to ensure that customer impact is considered in project planning and that disruption is minimised. Ensuring proactive wanted communication to the customer through a variety of methods to suit customer needs you will also drive and deliver targeted action plans based on research and findings.

**Responsibilities**:

- Develop and deliver multi-channel customer engagement plans
- Contribute to the planning, development and effective implementation of a wide range of community projects
- Oversee customer contact and ensure complaints are resolved
- Liaise and network with a wide range of stakeholders, including councillors, highways and businesses
- Assess customer risks and opportunities for each project, pulling on multiple data sources and using the internet and mapping tools to evaluate the overall community impact
- Provide advice, guidance and expertise to assist colleagues in the delivery of excellent customer service
- Represent the voice of the customer in key meetings and ensure that customer opinion is considered alongside technical needs
- Develop and deliver multi-channel customer engagement plans
- Establish & contact extra care/key customers
- Provide support to the business unit with community engagement projects. Contribute to the planning, development and effective implementation of this.
- Oversee customer contacts, ensuring any complaints are resolved to a high standard
- Proactively gather, interpret and share customer feedback
- Attend all site progress meetings and liaise with site managers
- Organise, host and attend customer meetings and events including out of hours working

**Experience**:

- Excellent at communicating both verbally and across multiple written channels
- Innovative and creative; seeks new ways of doing things
- Driven, dedicated and ambitious
- Uses initiative to turn disappointed customers into advocates
- Demonstrable experience in a customer/ community focused role
- Experience of working in a customer facing environment
- Experience of working across groups, internally and externally
- A track record of collaboration and stakeholder engagement
- A customer service qualification

**Job Information**:

- Job Reference: 887119_1671017598
- Salary:

- Salary From: £
- Salary To: £
- Job Locations: East England
- Job Types: Permanent
- Job Skills: Operations

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