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Customer Service
4 months ago
**Customer Service
Permanent
Kimbolton
Office-based (Monday to Friday) 8:30 am to 5pm
£21,000 - 23,000 per annum (£2,900 Bonus Scheme after the probation period)**
Impact Recruitment have a fantastic opportunity to join our client's growing team. You'll be helping our client provide their business customers across the region with the service they need to deliver their goods safely and efficiently.
**Key duties and responsibilities of the Customer Service**:
- Ensuring telephone calls are answered promptly and that accurate messages are taken and passed to the appropriate person promptly.
- Providing customer support.
- Helping customers to complete their orders.
- Processing and progressing sales orders and issuing credit notes for invoice queries.
- Ensuring that the customers receive their orders when requested and without discrepancies.
- Communicating with our warehouse team to ensure any issues are resolved.
- Supporting process improvement.
- Liaising with drivers on delivery times when required Account handling and developing. customer relationships to enhance customer experience.
**Key experience and skills required for the Customer Service**
- Previous customer service experience.
- Must be able to work on own initiative.
- Good organisational skills with the ability to manage multiple tasks competently.
- Knowledge of MS Office and ability to learn to use a CRM system.
- A positive, energetic attitude.
- Promote team spirit.
- Passionate about delivering outstanding customer service.
- Maintain accurate records.
- Training will be provided on our internal system that handles orders, deliveries and invoices.
**Benefits**:
- Company pension
- Discounted or free food
- On-site parking