Customer Service Representative

1 week ago


Milton Cambridgeshire, United Kingdom Taylor & Francis Group Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Taylor & Francis Group. As a key member of our global customer service department, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, live chat, and in-person, resolving issues in a timely and professional manner.
  • Process orders, invoices, quotes, returns, and claims accurately and efficiently.
  • Collaborate with team members to resolve complex customer issues and improve customer satisfaction.
  • Stay up-to-date with department policies, processes, and systems, and provide support to team members as needed.
  • Contribute to the development of internal knowledge and best practices.
Requirements:
  • Previous customer service experience, preferably in an office environment.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Strong team player with a positive attitude and flexible approach.
  • Proficiency in Microsoft Office and CRM systems.
What We Offer:
  • An excellent work-life balance with a flexible working culture.
  • A comprehensive benefits package, including pension scheme, life assurance, and employee assistance program.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive team environment.


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