Customer Service Representative

4 days ago


Milton Cambridgeshire, United Kingdom Taylor & Francis Group Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Taylor & Francis Group. As a key member of our global customer service department, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, live chat, and in-person
  • Resolve customer issues and concerns in a timely and professional manner
  • Process orders, invoices, quotes, returns, and claims accurately and efficiently
  • Provide product or service information and recommendations to customers
  • Collaborate with team members to achieve customer satisfaction and resolve complex issues
Requirements:
  • Previous customer service experience, preferably in an office environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in Microsoft Office and CRM systems
  • Strong team player with a positive attitude and flexible work style
What We Offer:
  • An excellent work-life balance with a flexible working culture
  • A comprehensive benefits package, including employee assistance program, share match, pension scheme, and life assurance
  • Opportunities for professional development and career growth
  • A dynamic and supportive team environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.



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