Senior Customer Service Advisor

2 weeks ago

Cambridgeshire, United Kingdom Eden Brown Full time

Local authority in the search for a** Senior Customer Service Advisor.** This is a **Contract** role based in **Cambridge**, initially until October.

Here are the details of the position:
***

**Job title**:Senior Customer Service Advisor

**Location**:Cambridge

**Type**: Contract

***
- Start Date**: ASAP**:

- Working Hours**:37 hours per week**:

- Work Arrangement**: Flexible (Remote + Office-based)**:

- Contract Duration**:3 months initially, with a strong possibility of extension**

***

**Key Skills**:

- Experience of Housing Benefit and Revenues.
- Knowledge of Northgate.
- Experience of working in a call centre, helpdesk or similar role.
- Desirable Experience in one of the following areas Housing Repairs, Planning, Environmental Health or Waste and Recycling.

***

**Responsibilities**:

- To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels.
- Assist the team leader in guiding, coaching, mentoring and training team members.
- Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
- To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
- Record accurate and timely statistical information.
- Actively recognises the need for customer confidentiality.
- Liaise with all other Council sections and departments to ensure handover of actions as necessary.
- To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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