Neurology - Outpatient Team Leader
6 months ago
An exciting opportunity has arisen for enthusiastic, well organised individual to join our friendly Admin and Clerical Team.
The post holder will demonstrate leadership qualities and provide senior clerical support to the clinic support team across the Neuro-outpatients department, including but not limited to 20+ Band 2 Clerical Officers. To ensure the effective and efficient maintenance of administrative systems and procedures required to facilitate the delivery of a quality patient led service and to ensure the aims and objectives of the Directorate are always met.
Supervising a team of approximately 16 Band 2 Clerical Officers, plus two Band 3 - Senior Clerical Officers, with the management support of your Band 5 - Service Coordinator
To link in and liase with the departments ISO Team with any issues in their team
Regularly review clinic booking rules and utilization per week to ensure effective and appropriate scheduling to facilitate the smooth running of clinics ensuring clinics are appropriately utilized
Regularly reviewing staff workloads in line with operational requirements and prioritizing workloads, based on urgency of task
To review patient waiting lists, ensuring patients are being booked correctly, via waiting time, vs clinical priority and into the correct appropriate clinics
To be the first point of contact for the Consultants and their teams, with the support of the Service Coordinator
Monitoring the CST inboxes, ensuring the Senior Clerical Officers are allocated work appropriately
Actioning any reports required within the role, including but not limited to Data Quality, Breaks in Processes, 6 week booking rule report, Multiple access plans, etc.
Attending any meetings deemed appropriate within your role or organized by the Service Coordinator.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
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