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Customer Service Advisor
2 months ago
**About you**
- You are a customer focused, problem solver, who enjoys working with a dynamic team.
- You are proactive. You look for ways to improve and love to learn.
- You are positive and determined. You strive for the best outcome in every situation
- You are an exceptional listener
- You have a desire to develop yours skill and knowledge.**About the role**
The customer services team are patient and caring and always put customer experience first. A normal day will include:
- Speaking with customers on the phone
- Listening to and understanding customers’ needs
- Providing solutions to retain customers
- Escalating enquiries to the technical team
- Updating information in our database
- Personal development, you will have the opportunity to learn everyday
**Success looks like**
- You will know you are a valued member of the team.
- You will have developed your knowledge in the payment industry and your skills in using our systems.
- You will have testimonials from customers that you have helped, which will contribute to your feeling of job satisfaction.
- You will contribute to your team and the business.
**Essential Criteria**
- Strong written and verbal communication skills
- A pride in your work and a desire to go the extra mile for customers
- Experience with Microsoft programs
- Ambition
**Advantageous Criteria**
- Experience in a Customer service role
- An understanding of the payment industry (full training will be given)
**About us**
We are a growing Independent Sales Organization (ISO) providing payment solutions to the UK SME market.
**Culture**
Our team don’t just work together, they thrive together. Our culture is supportive and progressive and our values are,
**Transparency, honesty, Accountability and Competitive.**
We provide the best experience for our team and our customers.
**The team**
You will be working with a team of four people with a team manager. You will all support each other to provide the exceptional service our customers are used to.
**The environment**
Our modern, open plan office in Romford is easily accessible and an enjoyable place to work. We believe, working in a positive environment, helps you to get results.
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£20,000.00 per year
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Romford: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: Customer Service Advisor (Full Time)