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Customer Service Advisor

3 months ago

Romford, United Kingdom Omega Recruitment Full time

**Job Title : Customer Service Advisor**:

- Contract Type : Temporary
- Pay Rate £14.34 ph
- Start Time - 09:00 AM End Time 05:30 PM
- Hours Per Week - Full Time

INTERVIEWS: ASAP
- The post holder reports to: Senior Practitioner/Team Manager.
- The post holder may be required to work from multiple locations if required.
- To deliver the highest standards of customer service in line with the Council’s values.
- Receive and handle enquiries across a range of front-line services, through a variety of access channels including but not limited to telephone, web and electronic, aiming to achieve first contact resolution for the customer.
- Responds to the majority of enquiries unless level of complexity requires it to be reassigned to seniors for screening and/or triaging.
- To signpost and redirect people to appropriate community and health partners and to ensure this is recorded on the required systems.
- To provide appropriate written information and/or referrals to provider organisations on the persons behalf
- Ensure recording is compliant with Adults Social Care principles and practices

**Qualifications**

‐ Experience with Microsoft Office
‐ GCSE Grade A-C (or equivalent) in English Language and Mathematics
‐ Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People
‐ Relevant professional level qualification
‐ Ability To Work As Part Of A Team And On Own Innitiative
‐ Previous experience in similar role
‐ Ability To Organise Own Workload To Meet Targets & Deadlines

**Salary**: £14.34 per hour

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person