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Engagement & Communications Lead (Hybrid)

4 weeks ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter..

**About Our Team**:
Citi Technology Infrastructure (CTI) provides the products and services that enable Citi's workforce, along with the majority of the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies.

This position is an integral part of the **Employee Engagement, Product Marketing, and Change Adoption Team** within **CTI** **Business Operations.**

**CTI** **Business Operations** enables technology managers across the organization to effectively manage their resources and deliver their commitments in support of CTI's strategy, goals, and performance metrics. This is achieved through the provision of commercial aspects of CTI, analytics and reporting (including expense and productivity), workforce, real estate, supplier management, leadership and talent development, including entry level and pipeline programs, and employee engagement and communications.

The** Employee Engagement, Product Marketing, and Change Adoption Team **manages and strengthens CTI’s internal employee engagement, culture, onboarding, as well as talent and development initiatives. The team elevates knowledge and understanding of organizational changes and structures within CTI, ensures awareness of technology strategies across CTI and Citi, and drives user adoption through change management and impactful technology marketing.

**In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.**

This position is responsible for strategic communication planning, stakeholder management, delivery and execution of engagement and technology adoption strategies supporting CTI and its functions.

**Role Purpose**:

- You will be an experienced and passionate communicator and collaborator, able to leverage Citi knowledge, networks, and tools to tell CTI’s story, and elevate CTI in line with goals and technology strategy.
- You will play a senior role in the Business Operations Employee Engagement, Product Marketing, and Change Adoption function to drive and innovate internal organizational and Citi-wide product communications.
- You will partner with CTI Product Management to recommend and implement campaigns for CTI Services, ensuring our internal Citi colleagues have the information they need to drive their productivity using CTI provided tools. You be creative, painting a picture for our colleagues as to how the layers of CTI Services; Compute, Networks, End User, Storage, Inventory and Application Services work together to provide critical infrastructure across the firm.
- You will work closely with CTI executives and senior leaders to design, develop and manage integrated internal communications and employee engagement strategies, as well as organizational change management plans, placing our people at the forefront of your plans and activities.
- You will ensure excellence in delivery and pride yourself in providing user focused communications with high attention to details.

**Principle Accountabilities**:
The role holder will be accountable for:

- Strategically developing and executing Citi wide marketing communication campaigns for CTI provided services, enabling our Citi colleagues to understand and adopt CTI provided services.
- Elevati

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