Sales Administrator
6 months ago
Johnston Oils is a leading independent fuel supplier, delivering heating oil, commercial fuels and lubricants to homes and businesses across Scotland and the North of England. We are looking for a experienced sales administrator to join our team in Inverness and help us achieve our goals.
**Job description**
If you are a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.
This role supports the wider commercial team and account managers to build relationships with Johnston Oils new and existing customers.
Experience within the fuel industry is preferred but not essential, as full training will be provided.
**What is involved in this role?**
Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
Outbound calling to existing and new customers.
Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.
Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
Manage prospective customers and conduct outbound calls to maintain growth, in partnership with commercial account managers.
Ability to react fast when the day gets busy and handle a wide variety of different customers.
Professional, polite and courteous telephone manner.
Passion for supporting customers and delivering excellent service.
Tenacity, determination and resilience.
Excellent verbal communication skills.
A good listener who can convey empathy, patience and understanding.
Confident in overcoming customer objections and having difficult conversations.
Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer’s needs.
High levels of accuracy and attention to detail.
Confident in making decisions.
Ability to manage high volumes of inbound and outbound telephone calls.
Self-motivated and able to problem solve.
Interpersonal skills
Be driven to achieve daily, weekly, and monthly targets.
You will be offered the guidance and support to help you grow and develop with a successful family business.
We offer a competitive salary and company pensions scheme.
**Job Types**: Permanent, Full-time
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Inverness: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
Reference ID: JODA1311
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