Advice, Information

3 weeks ago


London, United Kingdom Brent Carers Centre Full time

Brent Carers Centre
Willesden Medical Centre

144-150 High Road, Willesden, NW10 2PT
Tel: 020 3802 7070
Fax: 020 3490 7727

Post Title: ADVICE, INFORMATION & SUPPORT OFFICER

Responsible to: Project Manager/CEO

Responsible for: The provision of information and support services to people living with dementia (here referred to as ‘clients’) and carers. Contributing to the creation and development of information resources for carers in Brent.

Post based at: Willesden Medical Centre, 144-150 High Road, Willesden, NW10 2PT. The post holder will be expected to on and off-site as part of the Centre's Outreach and other work programmes.

**Salary**: £25,000 pro rata, per annum.

Pension: Brent Carers Centre has a Stakeholder Pension Scheme and will contribute 3% of the post's salary. An employee needs to contribute a minimum of 2% of salary to their pension to receive the 3% contribution from Brent Carers Centre.

Hours:

- 28 hours per week. This will involve working some unsocial hours in evenings and at weekends during Brent Carers activities, peer support sessions or at events, and also working during the day.
- Annual leave entitlement is 20 days per annum pro rata plus bank holidays.
- All appointments are made on the basis of satisfactory references, a 6-month probationary period and a satisfactory police check.

Purpose of Role:
The AIS Officer will have a base at Brent Carers Centre but will work in various community locations e.g.
Dementia cafes, Council Hubs etc. The Worker will receive day to day operational management from the Brent
Carers Centre Manager and overall strategic/development management from the Partnership Project
Manager.

Registered Charity No: 1066691 Company Limited by Guarantee No: 3354038

Key Outcome domains:
Clients are enabled to access all the information they need to support their health & wellbeing and enable them to continue to live at home via 1:1 casework, group workshops and training

Clients are better able to manage their condition and design and implement life plans that aid health and wellbeing and social inclusion via accessible current and relevant service information

Clients are better informed of social, learning and therapeutic activities as well as clinical support opportunities in the community and feel better able to access these.

To be the initial contact for referrals to the Dementia Hubs IAG service. To support and review the needs of clients by responding to their personalised request for information, advice and support as required. To provide advice and support services which contribute to improving:
Main Duties
- Register all new clients with the Dementia Hubs project and provide them with various information about what the Hubs offer them, depending on their circumstance, liaising closely with work colleagues and adult social care.
- Register all new Adult Carers, providing them with various information about Brent Carers Centre can offer them, depending on their circumstance, liaising closely with work colleagues and adult social care.
- To be the initial contact for referrals to Brent Carers Centre. To support and review the needs of Carers by responding to their personalised request for information, advice and support as required. To provide advice and support services which contribute to improving:
1. Knowledge of their rights and entitlements as a carer;2. Their skills and abilities to provide care safely;3. Access to support they may need and what is available to them;4. The quality of their lives and well-being as a carer.
- To advise, support and assist carers on completing Emergency Plan Form and understanding the importance of emergency planning.
- Provide home visits to visit carers where and when requested, completing relevant documentation.
- Provide 1:1 emotional support to carers with various needs liaising with colleagues and external agencies who may also be involved within the boundaries and limits of the role.
- To build up and maintain a database/directory of useful contacts and resources for carers.
- To assist with Carer events and respite activities.

Administration
- To answer and respond to telephone calls from carers and action outcomes.
- To assist/support team with photocopying, posters promoting events/groups.

Registered Charity No: 1066691 Company Limited by Guarantee No: 3354038
- To contribute to updating Social Media sites such as the Website, Facebook and Twitter.
- To be self-supporting administratively and upload the database regularly.
- To be self-servicing in the use of IT such as Microsoft Word, spreadsheet and database programmes.
- To work collaboratively in accurately maintaining the services central filing system & records.

Data Management and Reporting
- To comply with all relevant confidentiality and data protection policies and procedures including those defined by law.
- To accurately record and enter all client contacts/casework using Charity Log database and other paper/digital systems to keep c



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