Head of Insight

7 months ago


Wolverhampton, United Kingdom Bromford Full time

Here at Bromford our purpose is to invest in homes and relationships so people can thrive. We believe it is our customer’s basic right to have a home that is safe, secure, and warm. We will not compromise on ensuring our homes are all of this and more. We want to provide homes that customers are proud to live in, that work for them and their family and are the springboard they need to achieve their aspirations - not a barrier. We currently own 45,000 homes, housing over 100,000 customers across Central and Southwest England.

As our Head of Insight, you’ll guide the business in making informed decisions based on comprehensive data analysis and a deep understanding of our customers' experiences living in a Bromford home. You will help shape our services and allocate resources to create an environment where both customers and colleagues can thrive. Your responsibilities include leading the analysis of our customers and places, uncovering insights to tailor our services to their preferences and ambitions. You will take ownership of the Thrive Index, harnessing it to gain valuable insights into our communities and identify growth opportunities.

You will lead program delivery, collecting and analysing customer and colleague feedback to provide comprehensive insights. This will contribute to setting realistic yet ambitious targets and improving our services. As an advocate for data-driven decision making, your will implement mandated Tenant Satisfaction Measures, ensuring compliance and driving service improvements. Your actionable insights will empower leaders and inform decision making, while your understanding of customer demand will help shape resource allocation and exceptional service delivery.

**This role is permanent and full time. It’s a roaming role with an expectation to work from any of our main offices in Wolverhampton, Tewskesbury, Stowe Road or Chipping Sodbury three days a week. A basic DBS check is required.**

We are looking for someone who has:

- Demonstrable expertise in leading data-driven decision-making.
- Proven ability to analyse and present data for influencing decision makers.
- Experience in leading and developing high-performing teams.
- Degree level education or equivalent skills and experience



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