Community Triage Clinician

6 months ago

North Walsham, United Kingdom Norfolk Community Health and Care NHS Trust Full time

An exciting opportunity has arisen to join our triage team as a Community Triage Clinician in the North Locality Hub. You will be responsible for triaging incoming referrals assessing the patients’ needs, determining the priority of care and processing the referrals accordingly. The position will be approximately 80% triage with the remaining time providing the opportunity to maintain clinical competencies in community nursing teams.
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patients’ record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Clinical

**The post holder will**:

- Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
- Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
- Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
- Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
- Be required to use tact and persuasive skills in order to gain the patient’s co-operation in their care management plan.
- Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
- Be aware of assistive technology and utilise where appropriate.
- To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
- Ensure own caseload is planned and prioritised according to service targets and patient need.
- Be accountable for work delegated to others within the team.
- Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
- Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
- Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
- Ensure informed consent is obtained prior to initiating interventions.
- Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
- Demonstrate the necessary IT and keyboard skills

Professional

**The post holder will**:

- Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
- Support all team members within the integrated team, respecting them, their roles and contributions.
- Will be able to make own travel arrangements to patients’ homes, clinics, base and meetings etc, as required.
- Be responsible for safe use and maintenance of equipment and supplies.
- Remain accountable for own professional actions as determined by the professional bodies.
- Provide advice / training to less experienced staff and supervise / support band 3 and 4 staff and students where appropriate; contributing to the induction process for new staff/students.
- Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
- Comment on draft policies.
- Maintain own continue professional development.
- Ensure own workload is planned and prioritised.
- Be accountable for work delegated to others.
- Attend in-house training as required to develop current job role.
- Demonstrate leadership skills within own competence

Organisational

**The post holder will**:

- Undertake mandatory training as required.
- Participate in a Personal Development Review process.
- Undertake Personal Development Plans for more junior staff members.
- Take part in clinical supervision as per Trust Policy.
- May be required to demonstrate own duties to students, new starters and/or less experienced staff.
- Provide men

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