Security Controller

2 weeks ago

Derby, United Kingdom University of Derby Full time

**Job details**:
Department

Estates

Responsible to

Head of Security

Location

Kedleston Road, Derby Campus

Salary

£24,997 to £26,924 per annum (plus 20% Shift Allowance)

Closing date

Sunday 9 April 2023

Contract type

Permanent

Post type

Full-time

Reference

0070-23

**About the role**:
**The full-time working hours for this role are 42 hours per week. You will be required to work on a 4 on 4 off rota, rotating between day and night shifts.**

**Principal accountabilities**:

- Provide and supervise a high profile security service aimed at, maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users, whilst on duty. Also ensuring a 24hr point of contact and response service across all areas of the University. Providing in-person emergency response across any location if required
- Co-ordinate and control of the activities of the Security staff, ensuring sufficient resource is available, providing guidance, instruction and support at all times, monitoring performance and providing feedback for development and review.
- Collate and source information and intelligence reading any activity that may affect University life, regardless of location, and disseminate to all duty staff as appropriate, including hosting daily team meetings.
- Ensure targeted high visibility patrols, both physical and electronic, of all University sites intended to deter and reduce crime and antisocial behaviour are undertaken and ensure the physical security of buildings and the safety of persons.
- Ensure that all routine tasks are performed at the appropriate time by directing and deploying resources appropriately and by updating all task and event calendars with timed reminders.
- Ensure a prompt and effective response to any incident such as, alarm activations, reports of crime, antisocial behaviour, or any other incident, occurring on University controlled premises.
- Gather evidence of offences and breaches of Student discipline, record statements from witnesses, and be prepared to give evidence before disciplinary panels.
- Take ownership of the total control room function, maintaining databases; operating radio, CCTV, Access, computer systems, and other similar equipment, in accordance with agreed procedures and legal requirements.
- Take a pivotal role in managing all incidents from minor to critical ensure appropriate resource and escalation process are implemented.
- Record all incidents by creating a concise, accurate and complete incident report.
- Identify, investigate and report all risks, and ensure appropriate steps are taken to remove or mitigate their effects.
- Take control of all scenes of crime and emergency situations until or if relieved and ensure an appropriate response is delivered.
- Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users.
- Ensure a 24hr point of contact and a sufficiently resourced response service across all areas of the University.
- Monitor tradesmen, and contractors ensure correct behaviour is observed at all times.
- To be prepared to reasonably adjust working hours and arrangements were necessary and cover for absences.
- Comply with all Legislation, University policies and procedures and any reasonable instructions given by Supervisors and Managers.
- Ensure a 24 hour point of contact and response service across all areas of the University. Providing in-person emergency response across any location if required.
- To undertake any other duties as seen appropriate by the Head of Security.

**Person specification**:
**Essential Criteria**:
**Qualifications**:

- Current first aid at work certificate
- Full and clean UK driving licence
- GCSE's grades A-C in Maths and English or equivalent
- Security related qualification or the ability to work towards

**Experience**:

- Proven experience of working in a busy Control Room environment
- Proven experience of problem solving and decision making
- Proven experience of providing excellent customer service
- Proven experience of conducting minor investigations and compiling written reports

**Skills, knowledge and abilities**:

- A clear and thorough communication style both verbally and in written form
- The ability to take the lead of a situation and delegate and direct staff and or external bodies as necessary
- Excellent organizational skills
- Excellent interpersonal skills
- Problem solver
- Ability to handle incidents in a busy and often unpredictable environment.
- Highly motivated, committed and confident.
- Ability to deal with conflict and difficult situations
- Knowledge of customer service standards, practices and policies
- Ability to multi-task and to handle challenging situations
- Strong literacy and numeracy skills, with meticulous attention to detail
- Ability to remain calm and controlled in a demanding and stressful situation

**

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