Regional Service Manager East Mids

4 weeks ago

Derby, United Kingdom Trinity Fire & Security Systems Full time

JobSummary:

  • To haveoverall responsibility for the productivity and profitability ofthe service engineers within theregion.
  • Promote and adhere to safe workingpractices following all relevant safety guidelines regulations andprocedures.
  • Regional responsibly for thedelivery of all servicerelated activities (maintenance callouts andremedial works) and ensure KPI & SLA performance is adheredto.
  • Support contracts start up andmobilisation.
  • Build and maintain strongcustomer relationships.
  • Demonstrate knowledgeand compliance to industry regulations.

Responsibilities:

  • Todrive KPI & SLA performance through working with theService Hub.
  • To liaise with the labourcontrollers daily to maximise operational scheduling and control ofengineers.
  • To drive a positive QHSE attitudeand participation of the team (including but not limited to Hazard& Near Miss reporting).
  • Ensure thecorrect reporting of any Health & Safety incidents as percompany policy and guidelines.
  • Audit engineersand promote excellent safe working practices in line with companyclient & industry guidelines.
  • Tomanage the development of the engineering team through regularreviews and the identification of training needs mentoring andsupport.
  • Promote positive CQR performance anddrive engagement within the engineering team.
  • To be responsible for managing local HR issuesincluding disciplinary recruitment and staffretention.
  • To have regular client facingmeetings and ensure first class servicedelivery.
  • Monitor and drive client complianceacross the region to ensure contractual fulfilment through the useof compliance tools and reports.
  • Understandingon regional and business fiscal targets.
  • Regular internal communications betweendifferent departments
  • To be available for outof hours escalation as per the agreed callout rota
  • Promote company culture & values.

RelevantSkills:

  • Provenknowledge of Fire & Security systems
  • Able to work under pressure and prioritiseworkloads.
  • Understanding of Industry standards& regulations
  • Able to demonstrateexcellent PC skills (including Excel / Word /Office)
  • Commercialawareness
  • Financialawareness
  • Understanding of ISO9001 ISO14001ISO18001
  • People skills andmanagement
  • Technical and organisationalskills
  • Solid communicationskills
  • Able to lead and motivate the team.

Experience:

Experiencewithin the Fire & Security industry understandingindustryspecific practices regulations and customerexpectations.

A strong background in servicedelivery operations customer service is essential.

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