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Customer Service Representative

4 weeks ago

Milton Keynes, United Kingdom Trinity Resource Solutions Full time

**Customer Service Representative position within market leading company. Offering a 15% bonus**

Immediately available permanent full -time Customer Service Representative based in Milton Keynes (MK11) with the opportunity for progression and development.

**RESPONSIBILITIES**:

- Handle customer enquiries efficiently and effectively
- Calls will include taking orders, customer enquiries and complaints, delivery information, pricing enquiries.
- Recording customer complaints on company database and resolving issues
- Able to work in a fast pace team environment and independently
- Office administration
- Outbound TLC customer care calls
- Manage supply/delivery issues
- Contribute to and maintain systems
- Observe and assess personal performance to enhance individual/team results in line with KPIs
- Monthly one to one performance reviews
- Support sales achievements by maximising on orders

**REQUIREMENTS**:

- Previous experience in customer service
- Experience working in a demanding environment yet meeting deadlines
- Administrative experience
- Eye for detail
- Good at multi-tasking
- Willing to learn

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£21,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location

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