Customer Service Executive

2 months ago

Wirral, United Kingdom Adecco Full time

Customer Service Executive - Sovereign Pension Services (UK) Limited Job title: Customer Service Executive Level: Staff Service Line: Customer Service Reporting to: Customer Service Team Manager Responsible for: Delivering Service Excellence to Sovereigncustomer groups Location: Wirral Key Overarching Role Accountabilities 1. Deliver excellent customer service to all IFAs and Members in line with service standards set. 2. Manage all customer cases in proactive way, ensuring that all company protocols andprocesses and followed in line with good practice. 3. Manage and undertake all processing and administration to manage cases using the systems provided. 4. To own your own quality of processing and to ensure correct service delivery every time. 5. Work inaccordance with the mission, vision, and values of SPS and the overall Group. 6. Work within the regulatory framework by ensuring you adhere to processes set, and in accordance with the treating customers fairly and conduct rules as set out by the FCA. JobPurpose This role is responsible for the management and processing of cases for IFAs and Members in line with the SPS company processes and protocols. The role will include delivering a compliant, positive, proactive service. Principle Duties Principle dutiesand outputs expected for this role will include:

- Delivering a proactive excellent service to all stakeholders, actively understanding their requirements, keeping them involved and updated, particularly where there are problems.
- Managing workload by using to do lists, calendars and notes as appropriate.
- Prioritise own workload and support other colleagues, including new starters as and whenrequired.
- Meet the productivity and quality targets agreed with your Team Manager.
- Ensuring that quality control is maintained and that all processes are followed as written using the systems provided in line with set targets, SLAs and KPIs.
- Escalateissues with cases or processes to Customer Service Team manager as appropriate.
- Working in a professional positive manner in line with the competencies set out for the role.
- Undertake training as and when required to ensure CPD is maintained.
- Participatein and embrace feedback from regular performance reviews which include 121s, performance reviews.
- Regularly work on own development following on from quality control and call monitoring feedback sessions to improve customer service and compliant administrationdelivery.
- Ensuring that same day and next day processing targets are met.
- Ensuring that all regulatory standards and requirements are met, which includes treating customers fairly and ensuring conduct rules are followed.
- Regularly attending buzz/daily/meetingsand huddles to maintain self-motivation and performance.
- Work in line with H&S policies and requirements and adhering to good practice and policy requirements.
- Work in line with the competencies for appropriate level as per the competency framework.
- Review own performance against set SLA/KPIs.
- Participate in engagement and people related initiatives with colleagues.
- Regularly review own ways of working, identify continuous improvement and smart ways of working and share feedback with management.
- Role model all competencies set for role.
- Provide support to managers and directors as and when required.
- Experience in an operational Customer Service environment, ideally within Pensions
- Attention to detail, ensuringhigh throughput and meeting quality targets.
- Communication Skills
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Fast Learner
- Engaging Personality
- Problem-Solver
- Analytical, Patient
- Skilled Typist and accurate record keeping
- Multi-tasking
- Prioritising
- Phone Etiquette

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

  • Customer Service Executive

    4 weeks ago

    Wirral, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Executive | Wirral | Full-time | Permanent | £20K - £22K **Your new company** Our client is a growing and international financial services company based on the Wirral. Due to an increase in workload within their busy and expanding team, they are currently seeking a Customer Service Executive on a permanent basis, with the opportunityfor...

  • Customer Service Executive

    2 months ago

    Wirral, United Kingdom Adecco Full time

    Adecco are so proud to be recruiting for a Customer Service Executive, on behalf of an extremely well established client within the finance sector. **Salary: £11ph** **Location**:Bromborough **Duration**:Temp for 2/3 months then perm **Responsibilities**: - Delivering a proactive excellent service to all stakeholders, actively understanding their...

  • Customer Service Executive

    3 weeks ago

    Wirral, United Kingdom Rotheram Carrington Recruitment Group Full time

    **RotheramCarrington Recruitment Group** are pleased to be recruiting for a Customer Service Executive for a well established growing business based in Wirral. Due to continual company growth, they are looking for an individual who can comein and hit the ground running and provide solid customer service support. You will be responsible for the following...

  • Customer Service Executive

    2 weeks ago

    Wirral, United Kingdom NJR Recruitment Full time

    CUSTOMER SERVICE EXECUTIVE - Pensions LOCATION: WIRRAL SALARY: UP TO 23,000 NJR Recruitment are working in Partnership with a leading independent provider of corporate, private client and retirement planning services. Currently they manage over 20,000 structures for a wide variety of clients - companies, entrepreneurs, private investors or high net worth...

  • Part-time Customer Service Executive

    3 weeks ago

    Wirral, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Executive | Wirral | Part-time | Permanent | £20K - £22K **Your new company** Our client is a growing and international financial services company based on the Wirral. Due to an increase in workload within their busy and expanding team, they are currently seeking a Customer Service Executive on a permanent basis, with the opportunityfor...

  • Customer Service Executive, Sovereign Pension

    5 days ago

    Wirral, United Kingdom Sovereign Group Full time

    **Customer Service Executive, Sovereign Pension Services (UK) Ltd** - Wirral - UK- Full Time**Customer Service Executive, Sovereign Pension Services (UK) Ltd**: We are pleased to announce that tpm is recruiting for several exciting apprenticeship positions with leading financial services company Sovereign Pension Services in Bromborough. The posts will suit...

  • Part-time Customer Service Executive

    2 weeks ago

    Wirral, United Kingdom Rotheram Carrington Recruitment Group Full time

    **RotheramCarrington Recruitment Group** are pleased to be recruiting for a Part-Time Customer Service Executive for a well established growing business based in Wirral. Due to continual company growth, they are looking for an individual whocan come in and hit the ground running and provide solid customer service support. You will be responsible for the...

  • Customer Service Executive

    2 weeks ago

    Wirral, United Kingdom Page Personnel Secretarial & Business Support Full time

    The purpose of the this customer service role is to manage customer cases. To engage with customers in a professional positive manner throughout the case process, whilst meeting regulatory standards. **Client Details** We are currently partnering with a Pension Services Company located in Wirral. Our client is an global, award winning and leading...

  • Customer Service

    2 days ago

    Wirral, United Kingdom Prestige Recruitment Group Full time

    Customer Service Executive This a fantastic opportunity to join a well-established team in the financial service industry. Working part of a busy customer service department, you will be joining a small but friendly team based in beautiful offices in Bromborough. A full-time role Mon - Friday 9-5 pm or will consider part-time working three days a week 9-5...

  • Part-time Customer Service Executive

    3 weeks ago

    Wirral, United Kingdom Rotheram Carrington Financial Recruitment Full time

    **RotheramCarrington Recruitment Group** are pleased to be recruiting for a Part-Time Customer Service Executive for a well established growing business based in Wirral. Due to continual company growth, they are looking for an individual who can come in and hit the ground running and provide solid customer service support. You will be responsible for the...

  • Customer Service

    3 weeks ago

    Wirral, United Kingdom Prestige Recruitment Group Full time

    Customer Service Executive - Part Time This a fantastic opportunity to join a well-established team in the financial service industry. Working part of a busy customer service department, you will be joining a small but friendly team based in beautiful offices. A part-time role working three days a week 9-5 pm, where you will be the first point of contact...

  • Client Service Executive

    3 weeks ago

    Wirral, United Kingdom The Accountancy Partnership Full time

    _**About The Accountancy Partnership**_ A full time, Client Service Executive is required to join a modern, technology focused accounting and software company in Wirral. The Accountancy Partnership has been in business for 14 years and since that time has recruited a client base of more than 12,000. The Accountancy Partnership are focused on the smaller end...

  • Client Service Executive

    5 days ago

    Wirral, United Kingdom The Accountancy Partnership Full time

    _**About The Accountancy Partnership**_ A full time, Client Service Executive is required to join a modern, technology focused accounting and software company in Wirral. The Accountancy Partnership has been in business for 14 years and since that time has recruited a client base of more than 12,000. The Accountancy Partnership are focused on the smaller end...

  • Customer Resolution Executive

    3 weeks ago

    South Wirral, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...

  • Customer Resolution Executive

    1 week ago

    South Wirral, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...

  • Customer Service

    4 weeks ago

    Wirral, United Kingdom The Accountancy Partnership Full time

    _**About The Accountancy Partnership**_ A full time or part time Customer Service Assistant is required to join a modern, technology focused accounting and software company in Wirral. The Accountancy Partnership has been in business for 14 years and since that time has recruited a client base of more than 12,000. The Accountancy Partnership are focused on...

  • Customer Resolution Executive

    3 weeks ago

    South Wirral, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...

  • Customer Resolution Executive

    1 week ago

    South Wirral, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...

  • Customer Resolution Executive

    3 weeks ago

    South Wirral, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...

  • Customer Resolution Executive

    1 week ago

    South Wirral, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...