Part-time Customer Service Executive

3 weeks ago


Wirral, United Kingdom Rotheram Carrington Recruitment Group Full time

**RotheramCarrington Recruitment Group** are pleased to be recruiting for a Part-Time Customer Service Executive for a well established growing business based in Wirral. Due to continual company growth, they are looking for an individual whocan come in and hit the ground running and provide solid customer service support. You will be responsible for the following duties:
**Responsibilities**:

- Delivering a proactive excellent service to all stakeholders, actively understanding their requirements, keeping them involved and updated
- Managing workload by using to do lists, calendars and notes as appropriate
- Meet the productivity and quality targets agreed with your Team Manager
- Ensuring that quality control is maintained and that all processes are followed as written using the systems provided in line with set targets, SLAs and KPIs
- Escalate issues with cases or processes to Customer Service Team manager as appropriate

**Experience/Skills**:

- Experience in an operational Customer Service environment, ideally within the professional or financial services sector
- Attention to detail, ensuring high throughput and meeting quality targets
- Communication skills
- Excellent listening skills
- Able to work as a team
- Ability to work in fast-paced environment
- Ability to work under pressure

**Salary/Benefits**:

- £18,000 to £20,000 per annum PR (dependent on experience)
- Free parking
- 3 working days shift
- 23 days holidays plus bank holidays PR
- Birthday leave policy
- Pension Scheme



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